Corey Pfautsch
Jefferson City
Summary
Accomplished Journeyman Plumber at George's Plumbing, skilled in diagnosing a variety of plumbing issues and informing customers of different solutions based on cost and quality of materials. Developed training programs at Maximus, boosting team performance and service excellence. Proficient in plumbing repairs and customer service, consistently exceeding customer's expectations with proactive solutions and technical expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Journeyman Plumber
George's Plumbing
08.2016 - Current
- Assisted in installation and repair of plumbing systems in residential and commercial settings.
- Maintained tools and equipment for optimal performance and safety compliance.
- Supported senior plumbers in diagnosing plumbing issues to facilitate quick resolutions.
- Gained knowledge of local plumbing codes and regulations to ensure compliance with standards.
- Participated in safety training sessions to uphold workplace safety standards consistently.
- Solved complex plumbing problems by leveraging extensive knowledge of tools, equipment, materials, and techniques used in the trade.
- Measured, threaded, and cut materials to correct angles.
- Delivered outstanding customer service by explaining complex technical terms in layman''s language while addressing client concerns and queries.
Customer Support Supervisor
Maximus
01.2014 - 08.2016
- Developed training programs to enhance staff skills and improve overall customer satisfaction levels.
- Monitored employees' productivity, accuracy and adherence to defined processes by using dashboards and other reporting tools to enable proactive action on delays compromising customer care.
- Implemented process improvements that reduced response times and streamlined communication channels.
- Analyzed customer feedback to identify trends and drive enhancements in service delivery procedures.
- Monitored key performance indicators, providing regular updates to management on team performance metrics.
- Established quality assurance protocols, ensuring consistent service excellence across all customer interactions.
- Enhanced team performance by conducting regular training sessions and offering constructive feedback.
- Analyzed customer feedback to identify areas for improvement.
Education
Bachelor of Science - American Sign Language Interpreting
William Woods University
Fulton, MO05-2011
Skills
- Gas line installation
- Copper soldering
- Water heater installation
- Plumbing repairs
- Backflow prevention
- Plumbing estimating
- Water softener installation
- Drainage repair
- Fixture installation
- Gas appliance installation
- Troubleshooting
Certification
- Licensed Journeyman Plumber - December 2022 - Current [Timeframe]
Timeline
Journeyman Plumber
George's Plumbing
08.2016 - Current
Customer Support Supervisor
Maximus
01.2014 - 08.2016
Bachelor of Science - American Sign Language Interpreting
William Woods University
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