Coran Snyder
Platte City
Summary
Dynamic customer service supervisor with 28 years of airline experience within the airline industry. Proven problem-solver and effective leader, enhancing team productivity and customer satisfaction through strategic coaching and collaboration. Expert in ramp operations and adept at managing complex issues, ensuring seamless service delivery and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
American Airlines
06.2015 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Airline Supervisor
Piedmont Airlines
11.2014 - 04.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained ramp proficiency including weight and balance, cargo shipments, baggage, and deicing.
Ramp Agent
SkyWest Airlines
04.2013 - 11.2014
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 120 daily flights.
Education
Northglenn Senior High School
Northglenn, COSkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- 28 years airline experience
- Thorough knowledge of customer service, cargo, and ramp operations
- GSC and CRO qualified
Certification
GSC and CRO certified
Timeline
Customer Service Supervisor
American Airlines
06.2015 - Current
Airline Supervisor
Piedmont Airlines
11.2014 - 04.2015
Ramp Agent
SkyWest Airlines
04.2013 - 11.2014
Northglenn Senior High School
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