Cooper Zumwalt
Springfield,MO
Summary
Outgoing agent recognized for ensuring passenger satisfaction and smooth facilitation of policy in the airline industry. An individual that is strong in leading and educating others to complete objectives in a timely manner. Ready to take action to resolve issues and enhance productivity. Offering two years of experience in aviation.
Overview
5
5
years of professional experience
Work History
Cross-Utilized Agent
CRJ Aviation
06.2023 - Current
- Applied effective time management techniques to meet tight deadlines.
- Successfully assisted passengers from all backgrounds to ensure a positive travel experience.
- Worked in all types of weather conditions and times of day, including late nights, holidays, and weekends.
- Enthusiastically trained new hires to feel comfortable within their job function while maintaining a positive atmosphere for all at work.
- Able to successfully deescalate upset individuals and efficiently complete difficult tasks to ensure the operation is completed safely, timely, and professionally.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Showed up punctually for shifts and jumped on the opportunity to cover shifts when coworkers were unable to get into work.
Steak N Shake
Stenco Restaurants Inc.
07.2020 - 01.2023
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Education
Missouri State University
Springfield05-2027
Skills
- Effective problem solving
- Exceptional communication
- Time management abilities
- Self motivation
- Analytical thinking
- Special needs assistance
- Cultural awareness
- Adaptability
Timeline
Cross-Utilized Agent
CRJ Aviation
06.2023 - Current
Steak N Shake
Stenco Restaurants Inc.
07.2020 - 01.2023
Bachelor of Science - Education
Missouri State University
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