Cooper Slater
Kansas City
Summary
Self-motivated IT student seeking first steps into the IT space while pursuing CompTIA Security+ certification. Skilled in troubleshooting and resolving technical issues in timely manner. Demonstrated abilities in hardware and software installation, and effective communication with team members.
Overview
7
7
years of professional experience
Work History
Concierge
Hemingway Condominiums
08.2018 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Junior Analyst
Novogradac & Company
11.2021 - 11.2022
- Assist analysts and appraisers on market studies, appraisals and rent comparable studies.
- Surveyed comparable properties (both in the field and virtually) and land sales in different markets for rent prices, turnover rate, absorption and number of proposed units.
- Collected economic and development data from various sources including municipal governments, economic development corporations and housing authorities.
- Generated report sections and deliverables to clients including: neighborhood analysis, maps and proposed rents/other tables within Microsoft Excel.
Housing Survey Intern
The Center for Neighborhoods
01.2021 - 06.2021
- Conducted a survey on at-risk midsize apartment buildings in the Kansas City, MO area.
- Collected data from various sources including: KCOpenData, Tax Assessor, 311 Cases, and Parcel Shapefiles.
- Organized the information in Excel and created a GIS map of the apartment buildings. From that I generated a presentation to present to the neighborhoods.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Education
Certificate of Technical Studies - Cyber Security
University of Kansas
Lawrence, KS12-2024
Bachelor of Arts - Urban Planning
University of Missouri
Columbia, MO11-2022
Skills
- Customer service
- Highly adaptable
- Software installation
- Remote support
- Ticket management
- Network connectivity
- Security protocols
- Application support
- Microsoft Programs (Office Suite, Azure)
- Linux
Timeline
Junior Analyst
Novogradac & Company
11.2021 - 11.2022
Housing Survey Intern
The Center for Neighborhoods
01.2021 - 06.2021
Concierge
Hemingway Condominiums
08.2018 - Current
Certificate of Technical Studies - Cyber Security
University of Kansas
Bachelor of Arts - Urban Planning
University of Missouri
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