COOPER MORTENSEN
St Louis
Summary
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in electric and gas equipment repair and maintenance.
Reliable Installer with 5 years of experience in utility roles.
Overview
12
12
years of professional experience
Work History
Field Technician
Second Sight Systems
02.2022 - 06.2026
- Conducted regular maintenance checks to ensure system functionality and reliability.
- Diagnosed technical issues and performed timely repairs on equipment.
- Collaborated with project managers to streamline installation workflows and improve efficiency.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Kept detailed records of field measurements and data.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Delivered high-quality work by diligently following standard operating procedures.
Manager
Papa John's Pizza
08.2021 - 01.2022
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated report data to proactively adjust and enhance operations.
Package Loader
UPS
09.2021 - 10.2021
- Verified documentation and condition of freight to assure quality standards were achieved.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Delivery Driver
Papa John's Pizza
07.2020 - 08.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked overnight shifts during peak periods to meet coverage needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Delivery Driver
Domino's Pizza
11.2018 - 05.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked overnight shifts during peak periods to meet coverage needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Delivery Driver
Papa John's Pizza
02.2017 - 04.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked overnight shifts during peak periods to meet coverage needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Customer Service Representative
Galleria Six Theaters
05.2014 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Education
High School Diploma -
Brentwood High School
Brentwood, MO05-2015
Skills
- Financial Management
- Policies and procedures Strategic planning Staff Management
- Verbal and written communication
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Excellent navigation
Timeline
Field Technician
Second Sight Systems
02.2022 - 06.2026
Package Loader
UPS
09.2021 - 10.2021
Manager
Papa John's Pizza
08.2021 - 01.2022
Delivery Driver
Papa John's Pizza
07.2020 - 08.2021
Delivery Driver
Domino's Pizza
11.2018 - 05.2020
Delivery Driver
Papa John's Pizza
02.2017 - 04.2018
Customer Service Representative
Galleria Six Theaters
05.2014 - 01.2017
High School Diploma -
Brentwood High School