Contesa Encarnacion
St Louis
Summary
Dynamic barista with extensive experience at Target, excelling in espresso preparation and customer service. Proven ability to enhance workflow efficiency and collaborate effectively with team members. Recognized for maintaining high standards of cleanliness and organization while managing cash transactions accurately. Committed to delivering exceptional beverage crafting and customer satisfaction. Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Overview
6
6
years of professional experience
Work History
Barista
Target
St Louis
08.2025 - Current
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee station and seating area.
- Collaborated with team members to ensure efficient service during peak hours.
- Operated espresso machines and coffee grinders following safety guidelines.
- Assisted customers with menu selections and provided product recommendations.
- Managed cash register transactions accurately and efficiently.
- Restocked supplies and ingredients to ensure availability for service needs.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Assistant Manager @starbucks
Dierbergs
St Louis
12.2023 - 08.2025
- Supported inventory management and restocking processes.
- Maintained communication between departments for workflow efficiency.
- Handled customer inquiries and resolved issues promptly.
- Participated in team meetings to discuss operational improvements.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Cashier
Chicken Salad Chick
St Louis
05.2022 - 11.2022
- Processed customer transactions efficiently at a fast-casual dining establishment.
- Assisted customers with menu selections and answered product-related questions.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Handled cash, credit, and mobile payments accurately during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier/Fabric Cutter
Joann Fabrics
St Louis
09.2021 - 02.2022
- Processed customer transactions accurately and efficiently at a fast-paced food establishment.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
- Handled cash, credit, and gift card transactions using point-of-sale systems.
- Monitored inventory levels and communicated needs to management for replenishment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped with purchases and signed customers up for rewards program.
- Measured and cut fabric for garments according to patterns and specifications.
- Organized fabrics into bundles based on size, color, type.
Shift Leader
Dunkin' Donuts
St. Louis, Mo
04.2019 - 02.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Monitored food preparation, production, and plating for quality control.
Education
Associate of Applied Science - Baking And Pastry
Le'Cole Culinaire
St Louis, MO05-2007
Skills
- Espresso preparation
- Customer service
- Cash handling
- Beverage crafting
- Inventory management
- Team collaboration
- Workflow efficiency
- Time management
- Safe food handling practices
- Food preparation
Timeline
Barista
Target
08.2025 - Current
Assistant Manager @starbucks
Dierbergs
12.2023 - 08.2025
Cashier
Chicken Salad Chick
05.2022 - 11.2022
Cashier/Fabric Cutter
Joann Fabrics
09.2021 - 02.2022
Shift Leader
Dunkin' Donuts
04.2019 - 02.2020
Associate of Applied Science - Baking And Pastry
Le'Cole Culinaire
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