Constance Ward
Bridgeton
Summary
I am a mission-driven team player who believe in adept and fostering strong interpersonal relationships. Enhanced analytical capabilities, streamlined office operations, and spearheaded efficient communication strategies. Demonstrates exceptional research, analysis, and critical thinking skills, driving impactful decision-making and operational improvements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
Work History
Intelligence Analyst
State of Tennessee Dept. of Correction
03.2021 - Current
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Coordinated with other intelligence agencies to share information and resources.
- Produced multi-source intelligence reports and products for different agency customers.
- Evaluated and recommended new software tools to enhance analytical capabilities within the department.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
- Created useful and timely intelligence products to support field operations.
Executive Administrative Assistant
State of Tennessee Dept. of Correction
02.2010 - 03.2021
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips for executive.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Organized and updated schedules for executives.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Implemented updated policies and practices for organization and monitored effect.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Handled confidential and sensitive information with discretion and tact.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
Secretary
State of Tennessee Department of Education
08.2004 - 02.2010
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Transportation & Property Specialist
YWCA St. Louis County Head Start
12.1999 - 06.2004
- Streamlined property management processes for improved efficiency and cost savings.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Scheduled outside contractors for major maintenance issues.
- Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Family Service Worker
YWCA St. Louis County
11.1991 - 12.1999
- Maintained confidential records and documentation in [Type] database.
- Attended and participated staff meetings and training seminars.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Safeguarded children''s welfare through thorough risk assessments and timely interventions in high-risk cases.
- Contributed to program development, implementing new initiatives to better meet the evolving needs of families served.
Family Service Worker
Human Development Corporation
06.1985 - 10.1991
- Attended and participated staff meetings and training seminars.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Established strong partnerships with community organizations; working together to address systemic issues affecting families in the region.
- Maximized client engagement through proactive outreach efforts, including home visits, phone calls, and written correspondence.
- Collaborated with multidisciplinary teams to address complex family situations and deliver comprehensive care.
- Constructed comprehensive client treatment plans to establish goals and track progress.
- Planned and participated in off-site and on-site client events and activities.
- Enhanced case management through regular monitoring, reviewing, and updating of individualized service plans.
Education
Bachelor of Arts - Business
Tennessee State University
Nashville, TN11.2021
Skills
- Report Writing
- Strong critical thinking capabilities
- Research and analysis
- Verbal, interpersonal, and written communication
Timeline
Intelligence Analyst
State of Tennessee Dept. of Correction
03.2021 - Current
Executive Administrative Assistant
State of Tennessee Dept. of Correction
02.2010 - 03.2021
Secretary
State of Tennessee Department of Education
08.2004 - 02.2010
Transportation & Property Specialist
YWCA St. Louis County Head Start
12.1999 - 06.2004
Family Service Worker
YWCA St. Louis County
11.1991 - 12.1999
Family Service Worker
Human Development Corporation
06.1985 - 10.1991
Bachelor of Arts - Business
Tennessee State University
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