Connor Flanagan
Kansas City
Summary
Dynamic Service Technician with a proven track record at Main Event, excelling in maintenance and repair of complex equipment. Recognized for attention to detail and customer service, I effectively trained new staff and implemented preventive maintenance strategies, enhancing operational efficiency and safety compliance. Experience in MIG and Arc welding through schooling. I do my best to ensure quality with any job I do.
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Service Technician
Main Event
09.2022 - Current
- Diagnosed and repaired mechanical issues in bowling lanes, various arcade games and other equipment.
- Conducted routine maintenance checks to ensure optimal performance of the lanes and gaming systems.
- Collaborated with team members to troubleshoot and resolve technical problems efficiently.
- Trained new technicians on repair processes and safety protocols.
- Maintained inventory of tools and replacement parts for timely repairs.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Line Cook
Applebee's Grill + Bar
01.2022 - 09.2022
- Prepared and cooked a variety of dishes following standardized recipes.
- Maintained cleanliness and organization of kitchen equipment and workspace.
- Collaborated with team members to ensure timely meal service during peak hours.
- Monitored food safety standards and implemented best practices in food handling.
- Trained new staff on kitchen procedures and efficiency techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Package Handler
FedEx
09.2021 - 12.2021
- Loaded and unloaded packages efficiently to maintain workflow.
- Operated material handling equipment to move freight safely.
- Sorted and organized packages by destination for timely delivery.
- Maintained cleanliness and safety standards in work area consistently.
Shift Leader
Andy's Frozen Custard
12.2019 - 04.2021
- Supervised team operations, ensuring adherence to safety protocols and quality standards.
- Trained new employees on effective workflow practices and customer service techniques.
- Coordinated shift schedules, optimizing labor resources for increased productivity.
- Monitored inventory levels, facilitating timely restocking of supplies to meet demand.
- Resolved customer complaints efficiently, enhancing overall satisfaction and retention rates.
- Implemented process improvements that streamlined daily operations and reduced downtime.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
Bishop Miege
Kansas CityNo Degree - Welding
T & L Welding Academy
Raytown, MO10-2025
Skills
- Maintenance and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Power tool proficiency
- Flexible and adaptable
- Physical strength
- Regulatory compliance
- Experienced in MIG welding techniques
- Arc welding proficiency
Certification
Combination Welding
- MIG and Arc Welding, T & L Welding Academy - 200 Hours
Timeline
Service Technician
Main Event
09.2022 - Current
Line Cook
Applebee's Grill + Bar
01.2022 - 09.2022
Package Handler
FedEx
09.2021 - 12.2021
Shift Leader
Andy's Frozen Custard
12.2019 - 04.2021
High School Diploma -
Bishop Miege
No Degree - Welding
T & L Welding Academy
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