Connor Fenton-Benison
Granby
Summary
Dedicated professional with proven expertise in delivering exceptional customer service and enhancing satisfaction. Strong problem-solving and time management skills contribute to effective team performance and positive customer experiences.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
Joplin, MO
06.2024 - Current
- Assisted customers with device selection and plan options, enhancing satisfaction and service experience.
- Educated clients on product features and promotions, driving engagement and sales growth.
- Processed transactions accurately using point-of-sale systems, ensuring seamless customer experiences.
- Resolved customer inquiries and issues efficiently, maintaining high standards of service excellence.
- Conducted inventory management tasks, supporting accurate stock levels and timely replenishment processes.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
Team Member
Wingstop
Joplin, MO
03.2024 - 06.2024
- Operated kitchen equipment to ensure food preparation met quality standards.
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization in dining and kitchen areas to enhance customer experience.
- Collaborated with team members to streamline order fulfillment processes, improving workflow efficiency.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Server
Buffalo Wild Wings
Joplin, MO
01.2023 - 03.2024
- Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction through prompt and friendly interactions.
- Managed food and beverage orders efficiently, coordinating with kitchen staff to maintain quality standards.
- Trained new team members on menu offerings, service protocols, and operational procedures to enhance team performance.
- Assisted in maintaining cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
- Resolved customer complaints swiftly, utilizing conflict resolution skills to retain guest loyalty and satisfaction.
- Collaborated with team members to optimize workflow and enhance overall efficiency in service delivery processes.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate
Michaels Arts and Crafts
Joplin, MO
11.2022 - 01.2023
- Assisted customers in product selection and provided expert advice on arts and crafts materials.
- Maintained inventory accuracy through regular stock checks and organized merchandise displays.
- Processed sales transactions efficiently, ensuring a smooth checkout experience for customers.
- Trained new team members on store policies, product knowledge, and customer service best practices.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Crew Member
Gringos
Neosho, MO
04.2020 - 10.2022
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of dining and kitchen areas to ensure a welcoming environment.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Trained new crew members on operational procedures, promoting adherence to safety standards.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
Kitchen Cook
Sonic
Neosho, MO
08.2019 - 02.2020
- Prepared and cooked menu items according to established recipes and quality standards.
- Managed inventory levels, ensuring fresh ingredients were consistently available for daily operations.
- Trained new kitchen staff on safety protocols, food handling, and operational procedures.
- Streamlined food preparation processes to enhance efficiency during peak hours.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
- Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
- Improved kitchen safety, implementing new protocols that reduced risk of accidents.
- Maintained calm, focused demeanor during high-pressure service periods, ensuring efficient operation.
Education
No Degree - Studio Arts
Missouri Southern State University
Joplin, MOHigh School Diploma -
East Newton High School
Granby, MO05-2021
Skills
- Sales initiatives
- Cross-functional teamwork
- Customer relationship management (CRM)
- Sales and negotiation
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Goal setting
- Relationship building
Timeline
Mobile Expert
T-Mobile
06.2024 - Current
Team Member
Wingstop
03.2024 - 06.2024
Server
Buffalo Wild Wings
01.2023 - 03.2024
Sales Associate
Michaels Arts and Crafts
11.2022 - 01.2023
Crew Member
Gringos
04.2020 - 10.2022
Kitchen Cook
Sonic
08.2019 - 02.2020
No Degree - Studio Arts
Missouri Southern State University
High School Diploma -
East Newton High School