Connie Robinson
Kelso
Summary
• Experienced in financial services/accounting, purchasing, administration duties, customer service/community relations, and human resources
• Ability to work in a fast-paced atmosphere
• Strong organizational & time management skills
• Multi-tasker able to manage multiple projects and meet deadlines
• Team player with various employees of diverse backgrounds at all levels
• Team oriented yet able to work with little supervision
Overview
31
31
years of professional experience
Work History
Administrative Assistant
Mad Hatter
09.2025 - Current
- Tabulate and record daily production and attendance sheets
- Enter data in ERP program for custom embroidery orders
- Enter production orders for manufacturing caps for companies such as US Postal Service, National Parks, US Fish and Wildlife, etc. Print, sort and distribute orders into different job duties for factory workers
- Prepare shipping/packaging reports to send with orders
- Schedule freight trucks for pickup of big orders
- Issue purchase orders for supplies
- Prepare production reports for weekly management team meetings
- Fill out paperwork for new hires and other miscellaneous office duties as assigned
- Developed and implemented office procedures, enhancing operational efficiency and workflow consistency.
Office Manager
Hosemate
06.2025 - 08.2025
- Accounts Receivable & Accounts Payable duties
- Enter payments for customer invoices into Quickbooks
- Prepare and record daily deposits for checks received
- Look for daily wire payments from several online payment sources
- Prepare payroll checks for employees
- Fill out paperwork for new hires
- Pay online quarterly state and federal taxes
- Pay vendors for supplies, utility bills, insurance, rent for building lease, etc.
- Run reports for past due accounts and reach out to customers for payments
Senior Financial Services Technician
Missouri Department of Transportation
01.2010 - 08.2025
- Process payment of several hundred utility accounts for MoDOT facilities and traffic signals
- Download, email, compile receipts, and process payments from districtwide credit card purchases
- Daily audits and electronic filing of all invoices that are paid the previous day
- Responsible for coordinating with maintenance and construction (on-call contractors) departments for property damage claims, repair and reimbursement for all costs associated due to damage
- All incoming and outgoing mail duties
- Place orders for roadway materials such as aggregate, concrete, pipe and maintain materials database
- Collect, code, and process payment of asphalt, rock, concrete, and culvert pipe tickets/invoices
- Prepare, enter, and process purchase orders
- Solicit information from prospective vendors for bid process
- Post surplus items on Gov Deals, process payments, and prepare paperwork for any fixed asset items to be removed for inventory purposes
- Research outstanding balances and credits on statements from Vendors
Senior Customer Service Representative
Missouri Department of Transportation
01.2000 - 01.2010
- Answer incoming calls to the Southeast District Customer Service Center
- Greet walk-in customers and assist them during their visit
- Respond to incoming customer mail and e-mail inquiries
- Write and distribute news releases daily to Southeast Missouri media
- Update MoDOT website to keep travelers informed of road work
- Maintain databases of legislators, media, property owners, and other stakeholders in MoDOT’s Southeast District
- Create and maintain databases for project development newsletters
- Assist in coordinating special events such as groundbreaking or ribbon cutting ceremonies
- Pay all invoices for Community Relations/Customer Service departments
Executive Assistant to the District Engineer
Missouri Department of Transportation
01.1997 - 01.2000
- Provided all administrative duties for the District Engineer
- Prepared agendas and coordinated meeting preparation
- Managed calendar, scheduled meetings, and made travel arrangements
- Coordinated special events such as retirement seminars and employee recognition banquet
- Prepared correspondence to address customer concerns and stakeholder inquiries
- Attended management team meetings, recorded minutes, and distributed post-meeting materials
Senior Administrative Assistant in Human Resources
Missouri Department of Transportation
01.1995 - 01.1997
- Enter and maintain job applicant information in human resource database of potential employees
- Assisted job candidates with employment information and questions
- Generated monthly HR reports
- Generated reports for eligible interview applicants including all full-time, seasonal and intern positions
- Gathered pre-interview information from supervisors and prepared packets with questions and job specs
- Scheduled and coordinated interviews
- Made job offers, scheduled pre-employment physicals, and coordinated new employee orientation
- Send follow up letters to other applicants that weren’t chosen for the job
Education
High School Diploma -
Oran High School
05.1992
Skills
- Assisted with financial services, accounting, purchasing administration, customer service, community relations, and human resources tasks
- Operated effectively in a dynamic, fast-paced environment
- Demonstrated strong organizational and time management skills
- Supported multiple projects simultaneously while adhering to deadlines
Timeline
Administrative Assistant
Mad Hatter
09.2025 - Current
Office Manager
Hosemate
06.2025 - 08.2025
Senior Financial Services Technician
Missouri Department of Transportation
01.2010 - 08.2025
Senior Customer Service Representative
Missouri Department of Transportation
01.2000 - 01.2010
Executive Assistant to the District Engineer
Missouri Department of Transportation
01.1997 - 01.2000
Senior Administrative Assistant in Human Resources
Missouri Department of Transportation
01.1995 - 01.1997
High School Diploma -
Oran High School