Collyn Rouggly
Cape Girardeau
Summary
Detail-oriented IT Technician with nearly 3 years of experience managing cloud, local, and hybrid environments. Led day-to-day IT operations for a Mac-based marketing client, effectively troubleshooting technical issues and implementing system upgrades. Skilled in maintaining network security protocols and proficient in hardware and software installation, ensuring optimal performance in complex environments.
Overview
9
9
years of professional experience
Work History
IT Technician & Helpdesk Manager
CPU Inc.
2024.03 - Current
- Facilitated day-to-day operations for multiple clients, focusing primarily on one client. Assisted junior helpdesk technicians as the lead escalation technician. Developed scripts for diverse tasks for a variety of needs.
- Troubleshot hardware and software issues to enhance system performance and minimize downtime.
- Installed and configured network devices, ensuring optimal connectivity for users across the organization.
- Provided technical support to staff, resolving inquiries efficiently and improving user satisfaction with IT services.
Data Entry & Laborer
Select Plastics LLC.
2017.06 - 2024.03
- Compiled and analyzed data for month-end reports.
- Operated machinery and tools to support production processes efficiently.
- Assisted in loading and unloading materials, ensuring timely workflow.
- Followed safety protocols to maintain a hazard-free work environment.
Education
Bachelor of Science - Computer Science (BSCS)
Southeast Missouri State University
Cape Girardeau2024-05
Skills
- Strong transferable knowledge of MDM platforms and functionality per Addigy
- Effective communication
- M365/AD administration
- Work under pressure
- Programming expertise
- MDM platform knowledge
- Task coordination
- Basic hardware troubleshooting
- High-pressure performance
- Task coordination
- Adaptability
- Excellent communication skills, both in-person and remotely
Timeline
IT Technician & Helpdesk Manager
CPU Inc.
2024.03 - Current
Data Entry & Laborer
Select Plastics LLC.
2017.06 - 2024.03
Bachelor of Science - Computer Science (BSCS)
Southeast Missouri State University