Colleen Spitznagel

• Coordinate and schedule orthopedic surgical procedures, including operating room scheduling, pre-operative appointments, labs, imaging and specialty clearances.
• Communicate directly with patients and families regarding surgery scheduling, insurance, and pre-operative requirements.
• Manage complex calendars for multiple physicians, physician assistants, and nurse practitioners, ensuring clinic schedules and surgical blocks remain optimized.
• Process insurance authorizations and benefits verification for procedures including Botox injections and surgical cases.
• Coordinate Botox procedures across operating room, procedure room and clinic settings while maintaining dosage and referral tracking systems.
• Facilitate scheduling processes for neuromonitoring services and surgical representatives.
• Maintain and adjust clinic schedules including rescheduling patients during provider schedule changes or clinic closures.
• Handle departmental communications including fax management, phone calls and internal correspondence.
• Submit maintenance and operational requests to ensure proper office environment.

Additional Administrative Responsibilities

• Schedule initial FCI consultation visits and mange associated coordination tasks.
• Maintain department spreadsheets tracking authorization status to ensure cases remain on schedule.
• Track Botox referrals and dosage data to support provider workflow and patient care.
• Assist neurology department by scheduling Botox patients when needed.
• Compile information for M&M reports for the Director of Pediatric Orthopedic Surgery.
• Maintain credentialing records for physicians including licenses, certifications, CME requirements, and BNDD documentation.
• Track and process physician time off request forms.
• Monitor and maintain office supply inventory and submit replenishment requests.

• Manage business social media accounts, creating and scheduling promotional content.
• Increase engagement through targeted marketing posts and event promotions.
• Deliver high-volume customer service in a fast-paced hospitality environment.
• Train staff and support operational workflow during peak business hours.

• Registered patients and maintained accurate patient information in hospital systems.
• Assisted clinical administration staff with documentation and workflow coordination.
• Ensured patients records and insurance information were accurately entered and verified.