Colleen Hansen
Raytown
Summary
Results-driven Quality Control Inspector at Diez Group LLC, skilled in defect identification and inspection documentation. Proven ability to enhance product quality through rigorous visual inspections and effective collaboration with production teams. Strong critical thinking and training skills fostered a culture of compliance and continuous improvement.
Overview
2027
2027
years of professional experience
Work History
Quality Control Inspector
Diez Group LLC
Kansas City, MO
02.2025 - Current
- Executed visual inspections to uphold product quality standards.
- Recorded inspection outcomes utilizing quality control software to ensure traceability.
- Facilitated collaboration with production teams to resolve quality issues efficiently.
- Executed equipment calibrations to ensure precision in testing processes.
- Ensured adherence to industry regulations and company policies during inspections.
- Facilitated communication with production team members regarding quality concerns.
- Communicated recurring issues to supervisors and collaborated with departments to identify root causes and implement solutions.
- Enhanced product quality through rigorous inspections and prompt identification of defects.
- Partnered with production staff to define and uphold quality standards.
- Led cross-functional team efforts to troubleshoot and resolve complex quality issues, enhancing product integrity.
- Weighed products prior to shipment to confirm accuracy.
Cashier
Hy-Vee
Raytown, MO
10.2024 - 02.2025
- Optimized customer transaction processing by leveraging point-of-sale systems for enhanced efficiency.
- Optimized checkout area maintenance to uphold cleanliness and organization standards.
- Provided comprehensive product information and customized recommendations to elevate customer service quality.
- Facilitated cash credit and debit transactions with precision and meticulous attention to detail.
- Greeted customers upon store entry and addressed inquiries with efficiency.
- Optimized scheduling processes by implementing flexible hours and accommodating additional shifts.
- Directed cash drawer management, ensuring accurate accounting at shift conclusion.
Front End Lead
Giant Food Stores
Camp Hill, PA
2021 - 08.2024
- Led front-end team to enhance customer service experience and streamline operational efficiency.
- Developed and executed comprehensive training programs for new staff to elevate service delivery standards.
- Implemented visual merchandising strategies to optimize product placement and maximize sales potential
- Analyzed customer feedback to identify opportunities for service improvements at front end.
- Streamlined checkout processes to enhance efficiency and reduce customer wait times.
- Mentored junior staff in executing best practices for customer engagement and conflict resolution.
- Resolved critical issues swiftly to uphold client satisfaction during project execution.
- Directed cash drawer management across multiple checkout stations to guarantee optimal cash availability.
- Facilitated visitor and customer reception upon arrival, delivering assistance and addressing inquiries.
- Delivered expert guidance to customers in assessing needs and preferences.
- Resolved customer concerns through friendly, knowledgeable service, ensuring prompt and effective issue resolution.
- Guided employees through mentorship and training on advanced sales strategies for addressing complex issues and challenging customer interactions.
- Oversaw employee performance management, addressing issues and driving efficiency improvements.
- Mediated issue resolution through active listening and strategic questioning techniques.
- Orchestrated coordination of individual responsibilities through comprehensive evaluation of employee skills and expertise.
- Supervised front areas, ensuring prompt resolution of inquiries.
- Facilitated front desk operations by providing assistance during employee absences and lunch breaks.
- Facilitated resolution of employee disputes and de-escalated tense situations.
Probation Assistant
Saline County
Salina, KS
2015 - 2017
- Supported probation officers in overseeing client adherence to court-mandated conditions.
- Executed regular client assessments to evaluate progress and determine necessary support services.
- Oversaw accurate documentation of client interactions and case developments utilizing case management software.
- Spearheaded coordination of community resources and services to enhance client rehabilitation initiatives.
- Facilitated team meetings to analyze cases and formulate intervention strategies.
- Facilitated administrative support to ensure timely documentation and reporting for court proceedings.
- Conducted thorough verification of social and legal history information for individual probationers.
- Presented expert testimony in court hearings concerning case violations and progress updates.
- Oversaw maintenance of detailed case records to document progress towards goals.
- Cultivated strong relationships with probationers through consistent meetings that fostered trust and open communication.
- Assisted in preparing progress reports for stakeholders. Supported legal proceedings by providing testimony at court hearings.
- Oversaw organization of offender records and documentation to ensure compliance with department and legal standards.
- Facilitated referrals of felony and misdemeanor offenders to essential community resources.
Correction Officer
Saline County Sheriff's Office
Salina, KS
2006 - 2015
- Supervised inmate behavior to maintain safety standards and enforce facility regulations.
- Conducted regular inspections of cells and common areas to ensure compliance with security standards.
- Managed incident resolution by implementing effective de-escalation techniques.
- Oversaw secure transportation logistics for inmates between facilities and court appearances.
- Documented daily activities and incident reports to uphold accountability standards.
- Conducted training sessions for new staff on operational procedures, safety protocols, and emergency response techniques.
- Evaluated and enhanced security protocols to ensure facility safety and improve operational efficiency.
- Executed comprehensive security checks to bolster facility safety and minimize risks.
- Supervised inmate activities and transfers to uphold compliance and implement corrective measures.
- Enforced rules and regulations consistently to enhance safety and security within the facility.
- Spearheaded emergency response initiatives by actively participating in regular drills and training exercises.
- Conducted comprehensive cell searches and visitor screenings to ensure security and prevent contraband introduction.
- Conducted comprehensive pat downs and strip searches of inmates and visitors to uphold facility security standards.
- Oversaw safety and security protocols for staff and public by implementing defensive techniques and physical restraints.
- Managed radio communication among staff to facilitate timely responses to directives and emergencies.
- Orchestrated effective interactions with staff, offenders, visitors, and the public to ensure facility security.
- Collaborated with fellow officers to enforce security protocols and maintain order within the correctional facility.
- Executed comprehensive inspections of locks, window bars, doors, and gates to uphold security standards.
- Executed proactive measures to mitigate escape attempts and criminal activities through vigilant observation and situational awareness.
- Conducted training sessions for new staff members to elevate overall team performance.
- Cultivated a supportive rehabilitation environment by implementing effective communication and conflict resolution strategies.
- Enforced adherence to established policies regulating inmate transportation between facilities and court proceedings.
- Established a reputation for professionalism and integrity, setting ethical standards for fellow officers.
- Directed officer assignments, mediated staff conflicts, and provided performance evaluation feedback to enhance team effectiveness.
- Executed comprehensive inspections of incoming and outgoing mail to uphold compliance standards.
- Implemented intake procedures for inmates through comprehensive searches and oversight of personal property custody.
- Compiled detailed incident reports for management, outlining violations and discrepancies.
- Oversaw custody and management of inmates within maximum security facilities.
- Documented and analyzed prisoner identification charges and inmate disturbance incidents.
- Executed routine inmate counts to uphold facility security and regulatory compliance.
- Spearheaded mental health initiatives through collaboration with psychological services personnel to identify and resolve inmate concerns.
- Oversaw inmate movements by conducting head counts, reviewing visitor logs, and coordinating scheduled activities.
- Managed processing of new inmates into facility and oversaw release procedures for inmates.
- Facilitated inmate interviews to extract essential information and assess individual requirements.
- Enforced rules and regulations to maintain order and safety within inmate populations.
- Executed comprehensive investigations into incidents of inmate misconduct.
- Conducted thorough security inspections of inmates and living areas, ensuring adherence to safety protocols.
- Documented inmate behavior and activities in comprehensive logbooks.
- Fostered positive working relationships while maintaining boundaries with resident offenders.
- Implemented physical intervention techniques to manage disturbances among juvenile inmates.
- Conducted drug testing procedures for inmate populations.
- Managed receipt and inspection of mail, property, and funds for designated inmates.
- Facilitated intake and release processes for inmates, ensuring compliance with regulations.
- Cultivated positive working relationships while enforcing boundaries with resident offenders.
- Conducted inmate interviews to gather critical information and evidence.
- Executed regular rounds at designated intervals to ensure safety and security.
- Oversaw inmate supervision during meal times, recreational activities, and various programs.
- Led investigations and formulated responses to incidents of inmate misconduct.
- Managed emergency response protocols and de-escalated hostile confrontations effectively.
- Managed receipt and documentation of personal possessions while assigning inmate work responsibilities.
- Executed routine and emergency head count procedures to ensure safety compliance.
- Assisted in processing new inmates into facility and supported release procedures for inmates.
- Executed intake paperwork processing, including fingerprinting and background searches.
- Monitored inmate movements through head counts, visitor logs, and scheduled activities.
- Supervised inmate transport to and from cells, court, hospitals, and medical appointments.
- Executed regular inspections of cells and common areas to uphold security standards.
- Addressed incidents swiftly by implementing de-escalation techniques to resolve conflicts.
- Facilitated secure transportation of inmates between facilities and court appearances.
- Recorded and maintained daily activity logs and incident reports to ensure accurate record-keeping and accountability.
- Facilitated collaboration among multidisciplinary teams to design and implement rehabilitation programs for inmates.
- Facilitated training sessions for new staff on operational procedures, safety protocols, and emergency response techniques.
- Assessed and optimized security protocols to bolster facility safety and operational efficiency.
- Implemented comprehensive security checks to enhance facility safety and mitigate risks.
- Oversaw inmate activities and transfers to ensure compliance and enforce corrective measures.
- Implemented consistent enforcement of rules and regulations to minimize inmate altercations.
- Executed thorough cell searches and visitor screenings to prevent contraband introduction.
- Executed thorough pat downs and strip searches of inmates and visitors to ensure facility security.
- Ensured safety and security of staff and public through implementation of defensive techniques and physical restraints.
- Oversaw radio transmissions among staff to ensure prompt response to directives and emergencies.
- Facilitated effective interactions with staff, offenders, visitors, and the public to uphold facility security.
- Mitigated escape attempts and criminal activities through vigilant observation and situational awareness.
- Facilitated training sessions for new staff members to enhance team performance.
- Monitored incoming and outgoing mail to identify and prevent contraband trafficking.
- Exhibited strong leadership by overseeing officer assignments, mediating staff conflicts, and delivering performance evaluation feedback.
- Oversaw inmate behavior to uphold safety standards and ensure compliance with facility regulations.
Education
Associate of Science - Criminal Justice
Brown Mackie College
Salina, KS02.2009
High School Diploma - General Studies
Frank W. Cox High School
Virginia Beach, VA06.1988
Skills
- Quality control
- Visual inspection
- Product inspection
- Visual inspections
- Defect identification
- Inspection documentation
- Inspection procedures
- Packaging inspection
- Safety procedures
- Production experience
- Measurement techniques
- Training and mentorship
- Dimensional inspection
- Recordkeeping
- Surface inspection
- Inspection protocols
- Reporting and analysis
- Equipment calibration
- Safety protocols
- Process validation
- Issue escalation
- Compliance enforcement
- Critical thinking
- Documentation and recordkeeping
- Inspection and testing reports
- Defect removal
- Decision-making
- Packaging and shipping support
- Safety education
Timeline
Quality Control Inspector
Diez Group LLC
02.2025 - Current
Cashier
Hy-Vee
10.2024 - 02.2025
Front End Lead
Giant Food Stores
2021 - 08.2024
Probation Assistant
Saline County
2015 - 2017
Correction Officer
Saline County Sheriff's Office
2006 - 2015
Associate of Science - Criminal Justice
Brown Mackie College
High School Diploma - General Studies
Frank W. Cox High School