Colin Goodridge
BLUESPRINGS
Summary
Dynamic service advisor with 11 years at Landmark DCJR, excelling in customer service and vehicle assessment. Achieved consistent customer satisfaction scores above 900 CSI while surpassing sales targets through effective upselling. Proven multitasker with strong organizational skills, dedicated to fostering long-term client relationships and enhancing service quality.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor/Dispatcher Coordinator
Landmark DCJR
08.2014 - 09.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Mopar certified service advisor and dispatcher for six years and certified mopar technician prior. Ive been with the same company for eleven years and have been at the top of customer service as well as gross profit. I have high customer retention as well as great survey scores consistently above 900 csi every month. I would love to broaden my horizons and join your team today!
Service Technician
Landmark DCJR
08.2014 - 03.2017
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected vehicles to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
High School Diploma -
Blue Springs Senior High
Blue Springs, MO05-2012
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Certification
Certified mopar service advisor - 6yr
Jeep Wagoneer specialist - 3yr
Jeep specialist - 6yr
Uconnect Systems Expert - 6yr
Timeline
Service Advisor/Dispatcher Coordinator
Landmark DCJR
08.2014 - 09.2025
Service Technician
Landmark DCJR
08.2014 - 03.2017
High School Diploma -
Blue Springs Senior High
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