Cody Watkins
Kansas City
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
27
27
years of professional experience
Work History
Team Leader
Ford Motor Company
07.2011 - Current
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Service Manager
Marine Repair Shop
05.2002 - 06.2011
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
Mechanic
Marine Repair Shop
06.1998 - 05.2002
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
Education
Marne Mechanic Certificate - Mechanical
MMI
Orlando, FL04-2001
High School Diploma -
Morgan Co R-3
Versailles, MO05-2000
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Overseeing daily activities
- Supporting Automation and Production
Timeline
Team Leader
Ford Motor Company
07.2011 - Current
Service Manager
Marine Repair Shop
05.2002 - 06.2011
Mechanic
Marine Repair Shop
06.1998 - 05.2002
Marne Mechanic Certificate - Mechanical
MMI
High School Diploma -
Morgan Co R-3
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