Dynamic operations supervisor with proven expertise in team leadership, quality control, and process improvement. Adept at training staff and resolving operational issues to enhance efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
General Supervisor of Operations
Balchem
Verona
09.2021 - Current
Supervised daily operations to ensure efficiency and safety standards.
Coordinated cross-departmental workflow to streamline processes and enhance collaboration.
Trained and mentored staff on best practices and operational procedures.
Implemented quality control measures that upheld product integrity and reduced defects.
Monitored inventory levels and managed supply chain logistics effectively.
Resolved operational issues by analyzing root causes and proposing solutions.
Resolved conflicts between employees in a timely manner.
Maintained accurate records of daily activities, including attendance logs and shift reports.
Analyzed data to identify areas for improvement in production or sales goals.
Developed and implemented policies and procedures that improved operational accuracy and efficiency.
Coordinated with other departments to ensure smooth functioning of operations.
Investigated complaints from customers about quality control issues or service delays.
Implemented strategies designed to reduce operating costs without sacrificing quality standards.
Performed regular maintenance checks on equipment used in the operation process.
Scheduled shifts for staff members according to workload demands.
Locomotive Engineer
BNSF Railroad
Springfield
08.2014 - 08.2021
Operated locomotives to transport freight efficiently across designated routes.
Conducted pre-trip inspections to ensure locomotive safety and functionality.
Coordinated with dispatchers for efficient train scheduling and route planning.
Monitored train systems during transit for operational integrity and safety compliance.
Communicated with crew members to ensure smooth coordination during operations.
Managed emergency situations by following established protocols and procedures.
Maintained accurate logs of operations, delays, and equipment issues.
Collaborated with maintenance teams to address mechanical concerns promptly.
Documented and reported locomotive issues to facilitate timely maintenance.
Education
High School Diploma -
Crane R-III
Crane, MO
05-2013
Business Administration And Management
Souther New Hampshire University
Souther New Hampshire
03-2026
Some College (No Degree) - Business Administration And Management
Evangel University
Springfield, MO
Skills
Quality control
Process improvement
Data analysis
Cost containment
Processes and procedures
Team leadership
Employee training
Effective communication
Verbal and written communication
Relationship building
Customer service
Task prioritization
Timeline
General Supervisor of Operations
Balchem
09.2021 - Current
Locomotive Engineer
BNSF Railroad
08.2014 - 08.2021
High School Diploma -
Crane R-III
Business Administration And Management
Souther New Hampshire University
Some College (No Degree) - Business Administration And Management