Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cody Fleagle

Blue Springs

Summary

Dynamic professional with extensive experience at Walmart, excelling in order fulfillment and e-commerce strategy. Proven track record of enhancing customer satisfaction through personalized service and effective upselling. Strong analytical skills complemented by a collaborative approach, driving team success and operational efficiency in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Digital Shopper

Walmart
01.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
  • Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
  • Implemented a user-friendly interface that facilitated seamless transactions, leading to higher sales volumes and repeat customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Cashier

Brothers Market
04.2021 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Personal Shopper

Walmart
05.2020 - 10.2020
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Education

Lexington High School
Lexington, MO
05-2022

Skills

  • Order fulfillment
  • E-commerce strategy
  • Promotional planning
  • Shipping logistics

Languages

English
Native or Bilingual

Timeline

Digital Shopper

Walmart
01.2024 - Current

Cashier

Brothers Market
04.2021 - 04.2023

Personal Shopper

Walmart
05.2020 - 10.2020

Lexington High School

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Cody Fleagle