Cody Donlevy
Hannibal
Summary
Results-driven professional with extensive experience in electronics sales and team leadership. Known for fostering teamwork, streamlining operations, and training associates to deliver exceptional customer service. Committed to achieving high customer satisfaction and optimizing sales performance.
Overview
18
18
years of professional experience
Work History
Electronic's Sales Assoicate
Walmart
Hannibal, MO
07.2018 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in selecting electronic products based on needs and preferences.
- Maintained knowledge of current promotions and sales to maximize upselling opportunities.
- Collaborated with team members to enhance inventory management and product displays.
- Trained new associates on sales techniques and store policies for improved performance.
- Executed daily merchandising tasks, ensuring compliance with visual standards and stock levels.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Provided expert guidance for customers seeking technical support or troubleshooting advice on their electronics purchases.
- Processed transactions efficiently at the point of sale, ensuring accuracy in handling cash and credit payments along with issuing receipts or refunds when necessary.
- Established trust with customers by offering unbiased advice, transparent pricing information, and clear explanations of product warranties or return policies as applicable.
- Processed credit and debit card payments to complete customer buying experience.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Achieved consistent positive feedback from customers, reflecting high satisfaction with service and support.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Temporary Team Lead
Walmart
Hannibal, MO
05.2024 - 06.2024
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Trained and mentored team members on efficient workflow practices and customer service excellence.
- Implemented process improvements, enhancing inventory management and reducing stock discrepancies.
- Coordinated scheduling of team shifts to optimize coverage during peak hours and maintain service levels.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Die Caster
Arcadia Metal Crafting
Palmyra, MO
07.2013 - 06.2018
- Operated casting machines to produce high-quality metal components.
- Monitored production processes to ensure compliance with safety standards.
- Collaborated with team members to streamline workflow efficiency.
- Trained new employees on casting techniques and equipment usage.
- Inspected finished products for defects, ensuring quality control measures were met.
- Maintained equipment through regular cleaning and maintenance checks to enhance longevity.
- Assisted in troubleshooting equipment malfunctions to minimize downtime in operations.
- Managed multiple projects simultaneously, effectively prioritizing tasks while meeting stringent deadlines and quality expectations.
- Maintained a safe working environment by enforcing strict adherence to safety regulations and guidelines.
- Resolved technical issues promptly, minimizing disruption to production schedules and maintaining customer satisfaction levels.
- Implemented preventive maintenance protocols to minimize downtime and extend the lifespan of machinery.
- Improved casting quality by implementing precise temperature control and monitoring techniques.
- Enhanced production efficiency with the optimization of melting furnace operations.
- Trained new employees on various aspects of the casting process, ensuring their seamless integration into the team.
- Operated equipment such as cranes, forklifts and pallet jacks.
- Performed visual and physical inspections of finished products to check quality.
- Polished and changed dies to meet different production needs.
- Poured and regulated flow of molten metal into molds and forms to produce ingots or other castings.
- Clamped, secured and cleaned casting molds.
- Pulled levers to lift ladle stoppers and allow molten steel to flow to specified heights.
General Laborer
Manpower Temporary Services
Hannibal, MO
10.2007 - 05.2013
- Operated machinery and equipment to support daily production activities.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Followed safety protocols to maintain a safe working environment for all team members.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Maintained cleanliness of work areas, promoting safety and efficiency in operations.
- Adapted quickly to changing tasks and priorities in fast-paced environments.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
Education
High School Diploma -
Hannibal High School
Hannibal, MO05-2006
Skills
- Sales assistance
- Inventory oversight
- Upselling strategies
- Goal oriented
- Electronics brands
- Sales strategy
- Display maintenance
- Customer service
- Brand awareness
- POS system operation
- Product knowledge expertise
- Loss prevention
- Electronics
- Flexible hours
- Reliable and responsible
- Teamwork and collaboration
- Friendly and helpful
- Team leadership
- Decision-making
- Multitasking
Languages
English
Native or Bilingual
Timeline
Temporary Team Lead
Walmart
05.2024 - 06.2024
Electronic's Sales Assoicate
Walmart
07.2018 - Current
Die Caster
Arcadia Metal Crafting
07.2013 - 06.2018
General Laborer
Manpower Temporary Services
10.2007 - 05.2013
High School Diploma -
Hannibal High School