Led strategic initiatives to enhance medical transportation services and operational efficiency.
Developed partnerships with healthcare providers to expand service offerings and reach.
Oversaw daily operations ensuring compliance with industry regulations and safety standards.
Managed budgets and resource allocation to support operational goals effectively.
Evaluated performance metrics to identify areas for improvement in service delivery.
Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
Identified new business opportunities through market research.
Represented the company in industry events, conferences, and public engagements.
Managed relationships with key stakeholders, including investors, board members, and regulatory agencies.
Led strategic planning and execution to drive company growth and profitability.
Regional Director of Operations - MD and IN
Lynx EMS
05.2024 - 01.2025
The Regional Director of Operations is responsible for all activities and ensuring successful daily operations.
Spearheads initiative for company expansion and market growth.
Creates strategic decisions based on policy, analysis and planning.
Takes initiative to develop policies and procedures to create new and/or improve current practices as related to ambulance staffing, stocking, and transportation.
The Regional Director of Operations must be able to work independently and demonstrate accountability to define goals and objectives to achieve desired outcomes.
Individuals should have knowledge of relevant equipment, policies and procedures.
Individuals are required to have a strong commitment and will need to provide outstanding services and have a clear customer focus.
It is essential for the Regional Director of Operations to be flexible, creative and innovative in adapting the program to changing business needs.
Streamlined operational processes across multiple regions to enhance efficiency.
Regional Manager - MO, KS, IA, CO, WI
MMT Ambulance
Saint Louis
05.2022 - 06.2024
Identified new business opportunities through market research and industry trends.
Created and maintained relationships with key customers in the region.
Monitored team progress towards achievement of goals and objectives set forth by executive management.
Ensured compliance with all applicable laws related to employment practices within the region.
Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Assistant Chief
Hannibal, Missouri
Hannibal
09.2014 - 05.2022
Directly responsible for daily operations, planning the daily work schedule, event standby management and monitoring the quality of work performed.
Responsible for enforcing policies, procedures, and protocols to ensure the safety of both patients and providers.
Assist in setup and management of mobile community vaccination clinics for Covid-19.
Responsible for ensuring staff follows all laws, statutes, regulations, and guidelines. Both operationally and patient related.
Solely responsible for management of informational technologies and preventive maintenance on devices including but not limited to Computers, Cardiac Monitors, Ventilators, IV Pumps, mobile routers, and server/email systems.
Manage and overlook EHR, CAD, Virtual Training, and all other mission critical systems.
Oversee daily supply usage, inventory levels and mechanical needs.
Paramedic
Marion County Ambulance District
Hannibal
09.2010 - 01.2014
Respond to 911 calls and inter-facility transfers for medical assistance at accidents, emergencies, and other related medical incidents.
Manage inventory of stock supplies and arranging of equipment on the truck.
Check the efficiency of vehicles and equipment to maintain a state of operational readiness.
Perform Base Chores.
Paramedic
Christian Hospital EMS
Saint Louis
09.2010 - 01.2014
Respond to 911 calls and inter-facility transfers for a service that runs 35,000 calls per year averaging 10-25 calls per truck daily.
Manage inventory of stock supplies and arranging of equipment on the truck.
Check the efficiency of vehicles and equipment to maintain a state of operational readiness.
Perform Base Chores.
Protocol Reviews.
EMT-B
Pike County Memorial Hospital
Louisiana
01.2010 - 08.2012
Assist in Emergency department with triage and patient care, assist with activating Early STEMI and Stroke protocols.
Respond to 911 calls for medical assistance at accidents, emergencies, and other related medical incidents.
Manage inventory of stock supplies and arranging of equipment on the truck.
Check the efficiency of vehicles and equipment to maintain a state of operational readiness.