Cloey Simmons
Excelsior Springs
Summary
Professional with expertise in managing front desk operations, ensuring efficient costumer service, and maintaining a strong work environment. My goal is to have strong focus on team collaboration and delivering results, adaptable to changing needs. Skilled in customer service, data entry, and use of computer technology, Known for reliability, excellent communication, and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Process Associate
HomeGoods
12.2023 - Current
- Collaborated with team members for enhanced process efficiency and productivity.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
Dog Daycare Attendant
Camp Bow Wow
08.2023 - 12.2023
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Communicated professionally with pet owners via phone, email, and text.
Front Desk Agent
The Elms Hotel and Spa
05.2021 - 02.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Education
Excelsior Springs High School
Excelsior Springs, MOSkills
- Strong organization
- Customer service expertise
- Problem-solving skills
- Time management
- Credit and cash payments
Certification
- BLS
- CPR
Timeline
Process Associate
HomeGoods
12.2023 - Current
Dog Daycare Attendant
Camp Bow Wow
08.2023 - 12.2023
Front Desk Agent
The Elms Hotel and Spa
05.2021 - 02.2023
Excelsior Springs High School
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