Detail-oriented professional skilled in office management and time management. Experienced in developing strategies that enhance customer satisfaction and streamline operations, contributing to increased efficiency and client loyalty.
Overview
13
13
years of professional experience
Work History
Sales Representative
Proffer Wholesale Produce
Park Hills, MO
03.2023 - Current
Developed and maintained strong relationships with customers to enhance client retention and satisfaction.
Conducted market research to identify trends, informing sales strategies and product offerings.
Collaborated with cross-functional teams to streamline order processing and improve delivery timelines.
Trained new sales representatives on product knowledge and effective sales techniques.
Managed produce inventory, reconciling physical inventory with computer database.
GED Clerk, Special Learning Needs Program
Federal Bureau Of Prisons
Forrest City, AR
07.2018 - 06.2022
Organized and updated student files to ensure accurate and accessible records.
Managed classroom activities on a day-to-day basis.
Developed and implemented a curriculum for adult GED students with special learning needs.
Organized and scheduled activities for direct supervisor.
Provided direct support for students and instructors.
Customer Service Representative
Dippin' Dots Ice Cream
Paducah, TX
11.2013 - 02.2017
Served as initial point of contact for customers, franchisees, visitors, and guests, addressing inquiries and providing information to enhance customer experience.
Scheduled meetings for senior management.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Education
Master of Education - Education Administration
Xavier University
Cincinnati, OH
Bachelor of Arts - Philosophy
Saint Louis University
St. Louis, MO
Skills
Customer service
Client engagement
Relationship building
Verbal and written communication
Sales process management
Sales techniques
Client engagement techniques
Calendar management, scheduling, and time management, multitasking