Summary
Overview
Work History
Education
Skills
Timeline
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Classy Torres

Raytown

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

CVS Caremark
10.2021 - 06.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

Classy Customs
10.2019 - 06.2024
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Investigated and resolved accounting, service and delivery concerns.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Beauty Consultant Sales Representative

Walgreens
01.2018 - 08.2019
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Server

54th St. Bar & Grill
06.2014 - 02.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Esthetics

House of Heavilin Beauty College - Blue Springs
Blue Springs, MO

High School Diploma -

Central High School
Saint Joseph, MO

Skills

  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Call Documentation
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Computer Proficiency
  • Customer Information Databases
  • Statement Billings
  • Insurance Recommendation
  • Promoting Brand and Company Identity

Timeline

Customer Service Representative

CVS Caremark
10.2021 - 06.2024

Customer Service Representative

Classy Customs
10.2019 - 06.2024

Beauty Consultant Sales Representative

Walgreens
01.2018 - 08.2019

Server

54th St. Bar & Grill
06.2014 - 02.2019

Esthetics

House of Heavilin Beauty College - Blue Springs

High School Diploma -

Central High School

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Classy Torres