C Jeanine Dowell

• Coordinated alumni events, enhancing engagement and strengthening community connections through targeted activities.
• Developed communication materials to effectively promote outreach programs and initiatives, increasing alumni participation.
• Assisted in planning fundraising activities supporting alumni association goals.
• Researched best practices in alumni relations to optimize engagement strategies.
• Organized volunteer opportunities enabling alumni to contribute to the institution.
• Collaborated with departments to execute campaigns targeting alumni effectively.
• Monitored and responded to feedback from alumni regarding outreach initiatives.
• Organized volunteer opportunities for alumni to give back to the institution.
• Attended conferences and workshops related to alumni engagement best practices.
• Organized events and activities to foster meaningful connections among alumni, driving community involvement and support.
• Maintained accurate records of all alumni outreach activities.
• Developed and implemented strategies to engage alumni in outreach initiatives.
• Collaborated with other departments to plan and execute campaigns targeting alumni.
• Served as a liaison between the organization and its former students by responding promptly to inquiries received via email or phone calls.
• Monitored alumni feedback on outreach efforts and provided timely responses.
• Conducted research to identify potential alumni for outreach activities.
• Actively participated in team meetings where new ideas were discussed concerning how best reach out to former students.
• Maintained professionalism and efficiency while working closely with leadership.
• Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.

• Managed patient scheduling and maintained organized appointment records.
• Supported healthcare team by managing administrative tasks, ensuring smooth operations.
• Coordinated communication between patients and medical staff effectively.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Communicated patient messages to physicians regarding concerns, condition updates, or refill requests to enhance treatment coordination.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Registered new patients into practice management software program accurately entering demographic information.
• Contributed to team meetings focused on workflow improvements aimed at enhancing patient population outcomes.

• Evaluated loan applications for compliance with bank policies and regulations.
• Reviewed documentation to ensure accuracy and completeness of loan submissions.
• Collaborated with cross-functional teams to streamline qualification workflows, enhancing overall processing efficiency.
• Provided expert guidance on risk assessment related to loan approvals.
• Analyzed data trends to identify process improvement opportunities, contributing to more effective qualification assessments.
• Ensured that all qualified candidates had an equal opportunity for consideration during the selection process.
• Evaluated qualification assessment processes and recommended enhancements to improve compliance and accuracy.

Managed project milestones and deliverables.

• afGuided patients through financial counseling processes and options.
• Collaborated with healthcare providers to address patient financial concerns.
• Educated patients on insurance coverage and financial assistance resources, enhancing their understanding of available options.
• Facilitated workshops on budgeting and financial literacy for patients, Social Workers, Physicians and other staff.
• Maintained up-to-date knowledge of healthcare financing regulations and policies.
• Mentored junior counselors in best practices for patient interactions.
• Implemented strategies to improve patient engagement in financial discussions.
• Advised patients on how best to use available resources while maximizing patient care and minimizing financial loss for the organization.
• Coached new employees on current policies and procedure related to financial assistance.
• Helped customers understand complex concepts related to health care, medical expenses healthcare resources and program eligibility.
• Provided guidance in the development of long-term financial plans related to healthcare and insurance.
• Provided resources for individuals facing difficult financial situations related to their medical situation.
• Worked closely with other professionals such as accountants, attorneys, bankers and insurance agents in order to obtain documentation needed for determination of medical and financial eligibility.
• Ensured compliance with federal, state and facility regulations when providing resource and financial services related to healthcare management.
• Analyzed client needs and provided customized solutions to meet individual requirements.Created spreadsheets using Excel software to track profit and loss with the implementation of new resources.
• Analyzed financial data to identify trends and recommend strategies for improvement.
• Maintained organized records of all customer transactions for future reference purposes.
• Assisted clients with identifying appropriate funding sources to assist with their medical and financial hardship.
• Conducted Medical Financial Assistance/Medicaid seminars and workshops to educate patients, Social Workers and Medical Providers.
• Developed and implemented financial counseling programs, empowering clients to navigate their medical and financial hardships effectively.
• Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs and program eligibility.
• Developed and expanded relationships with patients and families through loyal and dedicated service.
• Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
• Explained advantages and disadvantages of available financial products to customers to maximize satisfaction and facility revenue.
• Consulted with clients to assess and meet short- and long-term medical and financial goals.
• Provided ethical, objective and holistic financial planning advice to clients as it related to their healthcare.
• Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
• Facilitated client meetings with comprehensive medical, financial and resource strategy planning.
• Developed and deepened relationships with new and existing clients to advance progress and improve business.
• Provided recommendations for healthcare funding, account management and insurance gap analysis.
• Analyzed clients' insurance needs to recommend suitable health, and long-term care insurance products and other resources.
• Managed client expectations and resolved any concerns or issues promptly.
• Prepared and presented detailed financial reports and performance analytics to clients during review meetings.
• Ensured compliance with regulatory requirements and adherence to industry best practices.
• Stayed abreast of program trends, regulatory changes, and new resources and strategies.
• Conducted regular financial workshops and seminars to attract new clients and educate the community.
• Provided ongoing financial advice and adjustments in response to life changes, market fluctuations, and economic trends.
• Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
• Recommended strategies to clients to help achieve medical and financial goals.
• Implemented financial plans and insurance strategies specifically tailored to client's financial goals.
• Coordinated and participated in group presentations on financial services to attract new clients.
• Counseled clients on financial matters and provided recommendations on products, and services based on client needs and financial status.
• Strengthened client relationships by conducting routine financial reviews to measure plan success.
• Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives related to program eligibility.
• Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
• Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals.
• Interviewed clients to assess income, expenses, insurance coverage, tax status, resource eligibility.
• Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
• Informed clients about tax benefits, government rebates or other financial benefits t
• Guided client decisions based on tax or other financial benefits to assist them in obtaining eligibility for various programs.

• Managed project timelines and ensured adherence to deadlines.
• Collaborated with cross-functional teams to streamline communication and workflow.
• Analyzed data trends to inform decision-making processes.
• Developed training materials to facilitate new staff integration and onboarding.
• Facilitated meetings to discuss project updates and team objectives.
• Researched best practices to improve operational efficiency within the department.
• Coordinated with other departments to ensure efficient workflow processes.
• Provided technical support for customers in resolving complex issues.
• Assisted in developing strategies to increase customer satisfaction levels.
• Implemented process improvements to enhance operational efficiency.
• Analyzed customer needs and recommended appropriate products or services.
• Reviewed documents for accuracy prior to submission or publication.
• Identified needs of customers promptly and efficiently.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

• Managed recruitment processes for various mental health positions within the department.
• Facilitated onboarding and orientation programs for new staff, enhancing their integration into the team.
• Developed and maintained employee training materials based on departmental needs.
• Collaborated with management to address employee relations issues effectively.
• Administered benefits programs and provided guidance to employees on options available.
• Conducted performance evaluations and supported managers in performance management strategies.
• Ensured compliance with state and federal employment laws and regulations consistently.
• Participated in strategic planning initiatives to enhance workforce efficiency and effectiveness.
• Safeguarded human resource information, maintaining employee confidence and protecting operations.
• Maintained confidential personnel files in accordance with applicable laws and regulations.
• Provided essential support to address individual HR needs of employees.
• Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
• Partnered with senior HR team to communicate company standards and policies.
• Performed audits of payroll records to ensure accuracy of employee information.
• Established and generated various reports to verify HR compliance.
• Developed and documented HR procedures to refine processes and drive compliance with policies.
• Conducted background checks and orientation, coordinating new employee onboarding process.
• Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
• Established and maintained trusted relationships across the organization to improve employee engagement and satisfaction.
• Drafted offer letters and employment contracts according to company guidelines.
• Reviewed job descriptions, identified necessary changes and updated accordingly.
• Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
• Conducted exit interviews with departing employees to gather feedback for organizational improvements.
• Analyzed workforce data to develop strategies that address recruitment needs.
• Assisted with recruitment initiatives by interviewing and talent sourcing.
• Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with federal and state regulations.
• Coordinated with external vendors for the provision of employee services, such as training and benefits administration.
• Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.