Cindy Tran
KANSAS CITY
Summary
Detail-oriented hospitality professional with strong multitasking abilities and a focus on guest engagement. Proven track record in training new team members and enhancing operational efficiency in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Shabu Hot Pot
09.2024 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Assisted in daily restaurant operations, maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to deliver timely and accurate food orders to guests.
- Adapted quickly to menu changes, effectively communicating updates to guests and enhancing their experience.
- Trained new servers on menu items and service protocols, improving team efficiency and cohesion.
- Managed multiple tables simultaneously while maintaining high service standards during peak hours.
- Demonstrated strong knowledge of menu offerings, providing recommendations based on guest preferences.
- Handled cash transactions accurately, ensuring proper accounting of sales at end of shifts.
- Served food and beverages promptly with focused attention to customer needs.
Server
Koriya
11.2024 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Associate
Walmart
05.2024 - 02.2025
- Trained new associates on operational procedures and company policies for consistent service delivery.
- Streamlined workflow processes, reducing time spent on routine tasks through effective organization.
- Maintained compliance with safety standards, ensuring a safe environment for customers and staff.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Crew Member
Tropical Smoothie
08.2023 - 01.2024
- Collaborated with team members to ensure timely service during peak hours.
- Maintained cleanliness and organization of work area to meet health standards.
- Assisted in inventory management by restocking supplies and monitoring inventory levels.
- Trained new staff on operational procedures and customer service best practices.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Biology
University of Missouri-Kansas City
Kansas City05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Task prioritization
- Guest engagement
Accomplishments
Honors in High School
Studied French for 3 years
Fluent in Vietnamese
AP classes in High School
Certification
Certified BLS
Languages
Vietnamese
Native or Bilingual
Timeline
Server
Koriya
11.2024 - 07.2025
Server
Shabu Hot Pot
09.2024 - Current
Associate
Walmart
05.2024 - 02.2025
Crew Member
Tropical Smoothie
08.2023 - 01.2024
Bachelor of Science - Biology
University of Missouri-Kansas City