Cindy Peck

• Maintained friendly and professional customer interactions.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with customers, help balance customer checkbook
• Coach employees on reaching branch and individual goals
• Encourage my staff to give friendly and exceptional service to all customers
• Responsible in making sure all monthly audits are completed for vault, teller pans and atm
• Responsible in making sure quarterly audits on branch alarms are completed
• Assist tellers in finding balancing issues in their pans or vault
• Ensured great customer service, help in resolving issues swiftly to maintain trust and satisfaction.
• Responsible for weekly schedule for staff at the branch
• Approving timecards for staff at the branch
• Open new checking, saving, or certificate of deposit accounts
• Open and close safe deposit boxes, responsible in changing locks on closed safe deposit boxes
• Introduce rewards and recognition to tellers when reaching individual goals
• Assist covering teller windows when needed
• Responsible for making sure atm is balanced and filled weekly
• Volunteer once a month at E.W. Thompson to play Bingo with the residents

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Opened new accounts as a CSR and closed accounts

UNION SAVINGS WAS ACQUIRED BY CENTRAL BANK IN 2012 DUE TO ALL OWNERS PASSING, PRIOR SERVICE YEARS WAS CONTINUED WITH ACQUISITION