Cindy Mortensen
Platte City
Summary
Proven leader in operational excellence, I enhanced team performance and safety at Ford Assembly Plant through effective coaching and skill development. Skilled in conflict resolution and quality control, I consistently met financial targets and improved customer satisfaction at Wendy’s , showcasing my ability to drive success and foster strong relationships.
Overview
23
23
years of professional experience
Work History
Teamlead
Ford Assembly Plant
09.2014 - Current
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Manager of Operations
Frank James Saloon
10.2009 - 07.2014
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Manager of Operations
Wendys International
12.2001 - 07.2009
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Education
Associates In Business - Accounting
Penn Valley Community College
Kansas City, MOSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
Timeline
Teamlead
Ford Assembly Plant
09.2014 - Current
Manager of Operations
Frank James Saloon
10.2009 - 07.2014
Manager of Operations
Wendys International
12.2001 - 07.2009
Associates In Business - Accounting
Penn Valley Community College
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