Cindy Hall

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.

Started with MoDOT in 1991 as Data Entry Operator, moved to Assistant Director Secretary in 1992 and then to General Services in 1994 until June 1, 2023 when I retired.

My job duties included, entering time sheets for all employees, titling and licensing and assisting with fuel for the entire State of Missouri including Missouri Highway Patrol.

Maintained a positive relationship with co-workers and customers to create an effective work place.

Started a receptionist, moving to lead bank teller. Left job to move to Missouri