Summary
Overview
Work History
Education
Skills
Timeline
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Cierrah Parsons

Independence

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Postal Service Employee

United States Post Office
08.2023 - 03.2024
  • Improved mail delivery efficiency by accurately sorting and organizing mail for carrier routes.
  • Enhanced customer satisfaction by providing timely and accurate information regarding postal services and products.
  • Maintained a safe work environment by adhering to safety protocols and reporting any hazardous conditions.
  • Streamlined mail processing operations through the effective use of automated sorting equipment and adherence to established procedures.

911 Public Safety Telecommunicator

Independence MO Police Department
05.2019 - 03.2023
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Dispatched police officers and emergency personnel to calls for service.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.

Security Guard

Worlds/Oceans of Fun
02.2018 - 05.2019
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Reduced incidences of theft by implementing effective access control measures.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.

Cashier/Sales Associate

Sky Zone Lee's Summit
03.2016 - 08.2018
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Helped customers by answering questions and locating merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Created price tags and merchandise signs for new items.

Education

High School Diploma -

Grain Valley High School
Grain Valley, MO
05.2017

High School Diploma -

The Career And Technology Center At Fort Osage
Independence, MO
05.2017

Skills

  • Database Queries
  • Emergency Medical Instruction
  • Documentation and Recordkeeping
  • Active Listening
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Works Well Under Pressure
  • Critical Thinking
  • Problem-Solving
  • Call Management
  • Computer Skills

Timeline

Postal Service Employee

United States Post Office
08.2023 - 03.2024

911 Public Safety Telecommunicator

Independence MO Police Department
05.2019 - 03.2023

Security Guard

Worlds/Oceans of Fun
02.2018 - 05.2019

Cashier/Sales Associate

Sky Zone Lee's Summit
03.2016 - 08.2018

High School Diploma -

Grain Valley High School

High School Diploma -

The Career And Technology Center At Fort Osage

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Cierrah Parsons