Cierra Barrios-Ogle
Steelville
Summary
Dedicated customer service professional trained in active listening skills, communication, and interpersonal skills. Willing to learn the funeral industry first-hand as a Funeral Director. Detail orientated in both hands-on and administration tasks. Looking to provide families with care, empathy, and support in grief.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Funeral Director position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Steelville Telephone Exchange, Inc
Steelville, MO
01.2022 - Current
- Resolved customer inquiries effectively through phone and email communication.
- Maintained accurate records of customer interactions in NISC software.
- Assisted in training new staff on customer service protocols and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Data Entry Clerk
Steelville Telephone Exchange, Inc
Steelville, MO
01.2021 - 2022
- Input data accurately into database, ensuring integrity and completeness.
- Collaborate with team members to streamline data entry processes for improved efficiency.
- Assist in training new staff on data entry procedures and best practices.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
Janitor
Cleanway
Steelville, MO
01.2021 - 12.2021
- Maintained cleanliness and sanitation in assigned areas, ensuring compliance with health standards.
- Assisted in inventory management of cleaning supplies, ensuring adequate stock levels for operations.
- Operated cleaning machinery, including floor scrubbers and vacuums, to enhance efficiency.
- Trained new staff on safe operating procedures and effective cleaning techniques to promote consistency.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Shift Leader
Dairy Queen Grill & Chill
Glen Carbon, IL
01.2017 - 07.2019
- Trained new staff on operational procedures and customer service standards.
- Supervised team members to ensure efficient service and quality food preparation.
- Resolved customer inquiries and concerns, fostering positive dining experiences.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Mortuary
Commonwealth Funeral Institute
Houston, TX12-2026
No Degree - Psychology
National Louis University
Chicago, ILHigh School Diploma -
Granite City High School
Granite City, IL12-2017
Skills
- Data entry
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Appointment scheduling
- Staff training
- Spreadsheets
- Data collection
Accomplishments
High School - National Honor Society
CSR - CPNI Trained and Certified
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Steelville Telephone Exchange, Inc
01.2022 - Current
Data Entry Clerk
Steelville Telephone Exchange, Inc
01.2021 - 2022
Janitor
Cleanway
01.2021 - 12.2021
Shift Leader
Dairy Queen Grill & Chill
01.2017 - 07.2019
Mortuary
Commonwealth Funeral Institute
No Degree - Psychology
National Louis University
High School Diploma -
Granite City High School