CIERA JORDAN
Kansas City
Summary
Dedicated Customer Service Representative with strong communication, multitasking, and problem-solving skills. Proven ability to handle high-volume inbound calls while delivering accurate information and maintaining positive customer relationships. Experienced in resolving complex issues, processing payments, and meeting performance metrics. A dependable team player committed to professionalism, organization, and high-quality service.
Customer service professional with proven skills in problem-solving and effective communication. Experienced in call handling and data entry, delivering consistent support to enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
U.S. Bank Service Center
Overland Park
05.2021 - 06.2025
- Handled high-volume inbound calls, providing timely assistance.
- Educated customers on banking products and services.
- Processed payments, disputes, and account updates accurately.
- Resolved customer issues by collaborating across departments.
- Built positive customer relationships through professional communication.
- Maintained documentation of customer interactions for accuracy and compliance.
- Delivered consistent service while meeting performance and quality metrics.
Customer Service Representative
NCO Financial
Kansas City
04.2015 - 01.2020
- Assisted customers with account inquiries and payment options.
- Handled inbound and outbound calls regarding billing and account resolutions.
- Collected payments, ensuring timely and accurate processing.
- Maintained detailed records of customer conversations and outcomes.
- Communicated clearly to help customers understand available solutions.
- Followed compliance guidelines and company procedures on all calls.
Education
High School Diploma -
F. L. Schlagle High School
Kansas City, KSSkills
- Customer service & support
- Problem-solving
- Computer operation
- Multi-line phone management
- Call handling
- Effective communication
- Data entry & record keeping
- Microsoft Office applications
- Team collaboration
Timeline
Customer Service Representative
U.S. Bank Service Center
05.2021 - 06.2025
Customer Service Representative
NCO Financial
04.2015 - 01.2020
High School Diploma -
F. L. Schlagle High School