Ciera Hartfield
St Louis
Summary
Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.
Overview
6
6
years of professional experience
2008
2008
years of post-secondary education
Work History
Loan Processor
PennyMac
St Louis
09.2024 - Current
- Processed loan applications for accuracy and compliance with company guidelines.
- Reviewed financial documents to verify borrower eligibility and creditworthiness.
- Communicated with clients to gather necessary information and resolve issues.
- Communicated with underwriter’s and license loan officer’s to ensure a smooth transaction.
- Monitored loan timelines to ensure adherence to processing deadlines and quality standards.
- Collaborated with various departments to streamline workflows and enhance service efficiency.
Personal Banker
Midwest BankCentre
St Louis
11.2021 - 09.2024
- Assisted clients with account openings and financial product inquiries.
- Educated customers on digital banking tools and mobile app features.
- Processed loan applications and gathered necessary documentation for review.
- Conducted regular audits of customer accounts to ensure compliance standards.
- Resolved customer issues by providing timely solutions and support services.
- Maintained knowledge of banking regulations and compliance requirements effectively.
Collections Agent
US Bank
St Louis
05.2020 - 11.2021
- Managed customer accounts to ensure timely payment and compliance with policies.
- Reviewed account details to identify discrepancies and resolve payment issues.
- Communicated with customers via phone and email to discuss outstanding balances.
- Developed payment plans tailored to individual customer financial situations.
- Analyzed customer data to identify trends and improve collection effectiveness.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Education
Roosevelt High School
St. Louis, MOSkills
- Loan processing
- Financial analysis
- Compliance verification
- Document management
- Title research
- Credit reports
- Underwriting collaboration
- Customer service
- Loan closing
Timeline
Loan Processor
PennyMac
09.2024 - Current
Personal Banker
Midwest BankCentre
11.2021 - 09.2024
Collections Agent
US Bank
05.2020 - 11.2021
Roosevelt High School