Cidney Billops
St. Louis
Summary
Aiming to obtain a challenging position that will utilize my skills, education, and experiences to help the company run smoothly and achieve its goals. Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
11
11
years of professional experience
Work History
Branch Business Manager
YMCA
St. Louis
04.2022 - Current
- Perform standard office procedures such as A/R, A/P, petty cash reconciliation, equipment and supplies purchasing, and IT and administration.
- Produce monthly variance reports, dashboards, branch board reports, and meeting minutes.
- Annual Support Campaign ($120k+) and United Way administration.
- Provide support to District Vice President, Executive Director, Program Directors, and Branch Board.
- Oversee the South County Charity Golf Tournament, which nets over $90k annually.
Event Staff - Usher
Busch Stadium
St. Louis
04.2014 - 01.2023
- Assist customers in making their way through the stadium and ensure a safe and orderly experience for all visitors.
- Intervene and correct situation before it interferes with other guests' enjoyment of the event.
- Distribute promotional items, brochures, and other materials.
- Perform inspection, monitor the walk-through metal detectors, and provide secondary screening of guests when they enter the ballpark.
Member Service Lead
YMCA
St. Louis
03.2021 - 04.2022
- Administer all guest departures on an everyday basis, ensure compliance to all established manual and computer procedures.
- Develop and maintain an effective professional relationship with all clients and provide assistance over the phone and in-person.
- Oversee front desk employees, maintain organized front desks and lobby area at all times.
- Monitor all inquiries for reservation and manage all communications with members.
Sales Associate / Cashier
JCPenney South County
St. Louis
11.2016 - 02.2021
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
- Assist customers in finding merchandise, responding to questions, and explain use, operation, and care of merchandise to customers.
- Promote the company's loyalty program and promotional events.
- Operate cash registers and balancing drawers.
- Train new employees.
Education
Bachelor of Science - Business Administration
Maryville University
St Louis, MO12.2021
Associate - Arts
St. Louis Community College
St Louis, MO05.2019
Skills
- Microsoft Word
- Leadership
- Sales
- Front desk
- Microsoft Office
- Customer service
- Microsoft Excel
- Organizational skills
- Math
- Cash handling
- Microsoft Powerpoint
- Cashiering
Timeline
Branch Business Manager
YMCA
04.2022 - Current
Member Service Lead
YMCA
03.2021 - 04.2022
Sales Associate / Cashier
JCPenney South County
11.2016 - 02.2021
Event Staff - Usher
Busch Stadium
04.2014 - 01.2023
Bachelor of Science - Business Administration
Maryville University
Associate - Arts
St. Louis Community College
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