Ciara Williams
St Louis
Summary
Dedicated customer service professional with a proven track record of delivering exceptional service. Eager to contribute skills and expertise to a dynamic company in need of a team player. Seeking opportunities for growth and development in a challenging environment that values dedication and hard work. Passionate about advancing into leadership roles and making a positive impact within the organization.
Overview
10
10
years of professional experience
Work History
Special Ed Teacher's Assistant
St. Louis Public School District
08.2023 - 05.2025
- Collaborated with multidisciplinary team members to assess student progress and adjust strategies accordingly for optimal results.
- Assisted in the planning and execution of inclusive field trips and extracurricular activities, ensuring all students could participate fully regardless of abilities.
- Helped develop engaging lesson plans that incorporated various learning modalities for increased understanding among diverse learners.
- Utilized data-driven instructional methods to track student progress, identifying areas of improvement and adjusting teaching strategies as needed.
Assistant Director
Tilsunup24hr Daycare
01.2021 - 08.2023
- Recruited and trained new employees to meet job requirements.
- Planned, directed and monitored instructional methods and content of educational and vocational programs.
- Advised parents on their children's educational needs and monitored their academic progress.
Member Service Representative
Anthem - Remote
02.2022 - 11.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Meet phone metrics: Average handle time, Hold time, Adherence, etc
- Enter all inpatient (IP) admissions such as Same-Day surgery, emergency room visits, observations and etc.
Delivery Driver
CJ Logistics
01.2019 - 01.2021
- Utilized street maps to plan and determine most efficient routes.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Call Center Representative
Keystone Staffing
03.2018 - 01.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Customer Service Representative
Convergys
08.2015 - 05.2018
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Lift For Life Academy High School
St Louis, MO05.2014
Skills
- Grant Proposals
- Data Analysis
- Economic Development
- Operations Management
- Data Collection
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Call Management
- Microsoft PowerPoint
- Payment Processing
- Spreadsheets
- Critical Thinking
- Early Childhood Development
- Social Development
- Customer Service
- Prospecting Skills
- Lesson Planning
- Scheduling
- Appointment Scheduling
- Multi-Task Management
- Verbal and written communication
- Decision-making
- Special needs
- Teaching and instruction
- Heavy lifting
- Skills strategies
- Social and group settings
- Conflict resolution
- Data collection
- Skill building
Timeline
Special Ed Teacher's Assistant
St. Louis Public School District
08.2023 - 05.2025
Member Service Representative
Anthem - Remote
02.2022 - 11.2022
Assistant Director
Tilsunup24hr Daycare
01.2021 - 08.2023
Delivery Driver
CJ Logistics
01.2019 - 01.2021
Call Center Representative
Keystone Staffing
03.2018 - 01.2019
Customer Service Representative
Convergys
08.2015 - 05.2018
High School Diploma -
Lift For Life Academy High School
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