Ciara Veerhusen
Rogersville
Summary
Results-driven sales management professional with a proven track record of high productivity and efficient task completion. Expertise in strategic planning, customer relationship management, and team leadership. Strong communication, negotiation, and problem-solving skills contribute to achieving sales targets and driving business growth.
Overview
12
12
years of professional experience
Work History
Business Sales Supervisor
Bass Pro Shops
Springfield
08.2021 - Current
- Managed team of over 10 B2B Operations members for order placement in department.
- Conducted market research to identify customer needs and industry trends.
- Developed sales strategies that enhanced customer engagement and loyalty.
- Designed promotional campaigns and event materials using Adobe Photoshop and Illustrator.
- Executed plans to boost sales in government, retail, and wholesale sectors.
- Provided guidance to Business Sales Outfitters, Account Managers, and Embroidery Teams on systems and customers.
- Managed the entire sales process from lead generation through close of sale.
- Sourced new business opportunities with government organizations for relationship building.
Business Sales Account Coordinator
Bass Pro Shops
Springfield
02.2020 - 08.2021
- Coordinated sales activities to support account managers and improve customer experiences.
- Managed customer inquiries, providing timely responses to boost satisfaction.
- Maintained accurate records of client interactions and account status updates.
- Collaborated with cross-functional teams for seamless order processing and fulfillment.
Email/Chat Outfitter
Bass Pro Shops
Springfield
04.2019 - 02.2020
- Responded promptly to customer inquiries through live chat and email.
- Assisted customers in navigating product features and selections.
- Resolved customer complaints with professionalism and efficiency.
- Collaborated with team members to address complex customer issues.
- Maintained up-to-date knowledge of current promotions and product updates.
Customer Care Outfitter
Bass Pro Shops
Springfield
10.2018 - 04.2019
- Resolved customer complaints using effective communication and problem-solving skills.
- Assisted customers with inquiries, providing detailed product information.
- Processed transactions accurately utilizing point-of-sale systems.
- Maintained up-to-date knowledge of products and promotions for effective customer assistance.
- Ensured positive customer experiences through attentive listening and support.
Assistant Salon Director
Sun Tan City
Springfield
04.2018 - 09.2018
- Supervised team training to develop customer service skills and product expertise.
- Managed multiple priorities in fast-paced environment to ensure operational efficiency.
- Recruited, interviewed, and hired passionate individuals for key positions.
- Resolved customer issues promptly to ensure satisfaction and loyalty.
- Mentored new sales associates to foster a positive store culture.
- Coordinated inventory management and ordered salon supplies and products efficiently.
- Maintained up-to-date knowledge of sales promotions, payment policies, and security protocols.
- Facilitated client consultations to tailor tanning experiences and service recommendations.
Education Advisor
Sunrise Media Partners
Springfield
03.2016 - 01.2017
- Established and maintained client rapport through exceptional customer service.
- Addressed inquiries and updated database with accurate information.
- Contacted clients to provide follow-up on education requests, matching them with suitable universities.
Supervisor Helper
Bass Pro Shops
Springfield
03.2014 - 01.2015
- Coached new employees on administrative procedures, company policies, and performance standards.
- Managed office supplies and vendor relationships to ensure optimal organization and upkeep.
- Composed outgoing correspondence and reports for management, enhancing clarity and professionalism.
- Assisted leadership team in completing daily tasks to maintain workflow efficiency.
- Oversaw inventory and procurement of office supplies, reducing overhead costs.
- Took on additional responsibilities with creative and administrative projects to streamline operations.
Customer Care Outfitter
Bass Pro Shops
Springfield
09.2013 - 03.2014
- Provided efficient assistance to customers regarding products and services.
- Processed orders and returns using company software systems effectively.
- Delivered prompt, friendly service for routine inquiries and service complaints.
Education
High School Diploma -
Marshfield High School
Marshfield, MO01.2013
Associate of Applied Science - Business and Marketing
Ozarks Technical Community College
Springfield, MOSkills
- Sales strategy
- Relationship building
- Self motivation
- Team management
- Problem solving
- Customer engagement
- Project management
- Multitasking
- Customer service
- Adaptability
Timeline
Business Sales Supervisor
Bass Pro Shops
08.2021 - Current
Business Sales Account Coordinator
Bass Pro Shops
02.2020 - 08.2021
Email/Chat Outfitter
Bass Pro Shops
04.2019 - 02.2020
Customer Care Outfitter
Bass Pro Shops
10.2018 - 04.2019
Assistant Salon Director
Sun Tan City
04.2018 - 09.2018
Education Advisor
Sunrise Media Partners
03.2016 - 01.2017
Supervisor Helper
Bass Pro Shops
03.2014 - 01.2015
Customer Care Outfitter
Bass Pro Shops
09.2013 - 03.2014
High School Diploma -
Marshfield High School
Associate of Applied Science - Business and Marketing
Ozarks Technical Community College
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