Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciara Veerhusen

Rogersville

Summary

Results-driven sales management professional with a proven track record of high productivity and efficient task completion. Expertise in strategic planning, customer relationship management, and team leadership. Strong communication, negotiation, and problem-solving skills contribute to achieving sales targets and driving business growth.

Overview

12
12
years of professional experience

Work History

Business Sales Supervisor

Bass Pro Shops
Springfield
08.2021 - Current
  • Managed team of over 10 B2B Operations members for order placement in department.
  • Conducted market research to identify customer needs and industry trends.
  • Developed sales strategies that enhanced customer engagement and loyalty.
  • Designed promotional campaigns and event materials using Adobe Photoshop and Illustrator.
  • Executed plans to boost sales in government, retail, and wholesale sectors.
  • Provided guidance to Business Sales Outfitters, Account Managers, and Embroidery Teams on systems and customers.
  • Managed the entire sales process from lead generation through close of sale.
  • Sourced new business opportunities with government organizations for relationship building.

Business Sales Account Coordinator

Bass Pro Shops
Springfield
02.2020 - 08.2021
  • Coordinated sales activities to support account managers and improve customer experiences.
  • Managed customer inquiries, providing timely responses to boost satisfaction.
  • Maintained accurate records of client interactions and account status updates.
  • Collaborated with cross-functional teams for seamless order processing and fulfillment.

Email/Chat Outfitter

Bass Pro Shops
Springfield
04.2019 - 02.2020
  • Responded promptly to customer inquiries through live chat and email.
  • Assisted customers in navigating product features and selections.
  • Resolved customer complaints with professionalism and efficiency.
  • Collaborated with team members to address complex customer issues.
  • Maintained up-to-date knowledge of current promotions and product updates.

Customer Care Outfitter

Bass Pro Shops
Springfield
10.2018 - 04.2019
  • Resolved customer complaints using effective communication and problem-solving skills.
  • Assisted customers with inquiries, providing detailed product information.
  • Processed transactions accurately utilizing point-of-sale systems.
  • Maintained up-to-date knowledge of products and promotions for effective customer assistance.
  • Ensured positive customer experiences through attentive listening and support.

Assistant Salon Director

Sun Tan City
Springfield
04.2018 - 09.2018
  • Supervised team training to develop customer service skills and product expertise.
  • Managed multiple priorities in fast-paced environment to ensure operational efficiency.
  • Recruited, interviewed, and hired passionate individuals for key positions.
  • Resolved customer issues promptly to ensure satisfaction and loyalty.
  • Mentored new sales associates to foster a positive store culture.
  • Coordinated inventory management and ordered salon supplies and products efficiently.
  • Maintained up-to-date knowledge of sales promotions, payment policies, and security protocols.
  • Facilitated client consultations to tailor tanning experiences and service recommendations.

Education Advisor

Sunrise Media Partners
Springfield
03.2016 - 01.2017
  • Established and maintained client rapport through exceptional customer service.
  • Addressed inquiries and updated database with accurate information.
  • Contacted clients to provide follow-up on education requests, matching them with suitable universities.

Supervisor Helper

Bass Pro Shops
Springfield
03.2014 - 01.2015
  • Coached new employees on administrative procedures, company policies, and performance standards.
  • Managed office supplies and vendor relationships to ensure optimal organization and upkeep.
  • Composed outgoing correspondence and reports for management, enhancing clarity and professionalism.
  • Assisted leadership team in completing daily tasks to maintain workflow efficiency.
  • Oversaw inventory and procurement of office supplies, reducing overhead costs.
  • Took on additional responsibilities with creative and administrative projects to streamline operations.

Customer Care Outfitter

Bass Pro Shops
Springfield
09.2013 - 03.2014
  • Provided efficient assistance to customers regarding products and services.
  • Processed orders and returns using company software systems effectively.
  • Delivered prompt, friendly service for routine inquiries and service complaints.

Education

High School Diploma -

Marshfield High School
Marshfield, MO
01.2013

Associate of Applied Science - Business and Marketing

Ozarks Technical Community College
Springfield, MO

Skills

  • Sales strategy
  • Relationship building
  • Self motivation
  • Team management
  • Problem solving
  • Customer engagement
  • Project management
  • Multitasking
  • Customer service
  • Adaptability

Timeline

Business Sales Supervisor

Bass Pro Shops
08.2021 - Current

Business Sales Account Coordinator

Bass Pro Shops
02.2020 - 08.2021

Email/Chat Outfitter

Bass Pro Shops
04.2019 - 02.2020

Customer Care Outfitter

Bass Pro Shops
10.2018 - 04.2019

Assistant Salon Director

Sun Tan City
04.2018 - 09.2018

Education Advisor

Sunrise Media Partners
03.2016 - 01.2017

Supervisor Helper

Bass Pro Shops
03.2014 - 01.2015

Customer Care Outfitter

Bass Pro Shops
09.2013 - 03.2014

High School Diploma -

Marshfield High School

Associate of Applied Science - Business and Marketing

Ozarks Technical Community College

Similar Profiles

CREATE PROFILE
Ciara Veerhusen