CIARA S. HENDERSON
St. Louis
Summary
Over 10 years of renowned experience in Sales, Customer Service, Retail Management, Data Entry, Clerical, Production, Proficient in Word/Excel, and continuous improvement implementation. Innate ability, intuitiveness, and solid leadership in projects. I Support my position where my analytical skills combined with the ability to coordinate the efforts of my experience will enhance the efficiency and ongoing success of your organizational goals. I have productive and efficient work habits without supervision and highly adaptable to change and works well in deadline driven environments.
Overview
6
6
years of professional experience
Work History
ERS Member Associate
AAA Auto Club Group
St. Louis
08.2025 - Current
- Field incoming calls from members requiring emergency roadside assistance.Maintain a compassionate and composed demeanor, especially during high-intensity calls rely critical information to the internal and external teams to expedite the dispatching process.
- Work collaboratively with the team to ensure the smooth operation in a structured environment where performance goals are set and measured, driving member satisfaction.
- Managed customer inquiries and provided accurate information about membership benefits.
Inside Sales Representative
Cigna
St. Louis
11.2020 - 07.2025
- Used a consultative approach to communicate and provided customer support to our members.
- Managing inbound and outbound calls pleasantly and accurately educating them on the safety and convenience of our services and informing them of how our offerings fit their lifestyle by converting prescription medication needs from retail pharmacies to our Express Scripts Home Delivery Pharmacy.
Customer Service Agent
Advanced Call Center Technologies
03.2020 - 11.2020
- Provided satisfactory customer service to customers via inbound phone calls for assistance with debit card activations and password resets.
- Handled general inquiries about payments/ benefit statements/ cycles.
- Solved customer's needs quickly and effectively.
Education
Interior Design -
Stevens Institute of Business & Arts
High School Diploma -
Charles Sumner High School
Skills
- Performance metrics
- Call handling protocols
- Attention to detail
- Time management
- Adaptable problem solving
- Productive Work Habits
- Efficient Work Habits
- Adaptability
- Deadline Driven
- Customer support
- Inbound communication
- Sales conversion
- Call management
- Relationship building
- Active listening
- Team collaboration
- Data entry accuracy
- Customer engagement
- Oral communication
- Performance evaluations
- Conflict resolution
- Emergency response
Timeline
ERS Member Associate
AAA Auto Club Group
08.2025 - Current
Inside Sales Representative
Cigna
11.2020 - 07.2025
Customer Service Agent
Advanced Call Center Technologies
03.2020 - 11.2020
Interior Design -
Stevens Institute of Business & Arts
High School Diploma -
Charles Sumner High School