Chuma Fibi
Columbia
Summary
Results-driven professional with extensive experience in dispute resolution. Adept at mediating conflicts and achieving equitable resolutions while maintaining positive relationships. Known for strong collaboration skills and commitment to delivering results. Expertise in negotiation and conflict management, ensuring smooth operations and team cohesion.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call centre agent
Teleperformence
03.2025 - 07.2025
- Managed high-volume inbound calls while ensuring customer satisfaction and effective issue resolution.
- Utilized CRM software to document customer interactions and track service requests efficiently.
- Adapted quickly to new policies and procedures, enhancing overall team performance.
- Conducted follow-up calls to ensure customer issues were resolved satisfactorily, reinforcing client relationships.
Chief Marker’s Assistant
Western Cape education dep.
01.2023 - 01.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguards sensitive Information
- Performing checks and balances to maintain an accurate NSC mark capturing
- (seasonal)
Student Assistant
University of the Western Cape Law Clinic
02.2024 - 10.2024
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Assisted legal staff with case management and document preparation.
- Conducted legal research and summarized findings for attorney review.
- Supported client intake processes, ensuring compliance with clinic protocols.
- Facilitated communication between clients and legal professionals effectively.
Education
LLM - Dispute Resolution
The University of Missouri- Graduate School of Law
Columbia, MO05-2026
LLB -
The University of The Western Cape
Cape Town, South Africa01.2024
Skills
- Effective Communication
- Problem Solving
- Crisis Management
- Developing arbitration contracts
- Conflict resolution
- Negotiation
- Client consultation
- Flexible mindset
- Complaint resolution
Websites
Certification
- White and Case - UK an introduction to Dispute Resolution Job Simulation
- Morrison Foerster- Litigation Job simulation
LANGUAGES
English (Fluent)
IsiXhosa (Fluent)
Afrikaans (Intermediate)
Timeline
Call centre agent
Teleperformence
03.2025 - 07.2025
Student Assistant
University of the Western Cape Law Clinic
02.2024 - 10.2024
Chief Marker’s Assistant
Western Cape education dep.
01.2023 - 01.2024
LLM - Dispute Resolution
The University of Missouri- Graduate School of Law
LLB -
The University of The Western Cape
Awards
Deputy Chairperson of Black Lawyers Association Student Chapter, Professional Development in Advanced Leaders Program, 4th Place Ubuntu Awards at the CSSS(UWC), Ivan Rugema Scholarship Recipient