Christopher J LoGrasso
Ballwin
Summary
Dynamic Food & Beverage Manager with expertise in event coordination, inventory management, and staff training. Committed to enhancing dining experiences and optimizing service operations to drive customer satisfaction.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Food & Beverage Manager
Boone Valley Golf Club
Augusta
12.2012 - Current
- Managed daily operations for food and beverage services at Boone Valley Golf Club.
- Coordinated event catering for tournaments and special occasions, ensuring seamless service and guest satisfaction.
- Implemented inventory management systems, streamlining stock control and optimizing ordering processes.
- Oversaw staff training to uphold high service standards within the department.
- Collaborated with kitchen staff to design seasonal menu offerings for members.
- Negotiated contracts with suppliers to secure discounts on bulk food and beverage orders.
- Monitored customer feedback, identifying trends to enhance dining experiences and service quality.
- Supervised front-of-house and back-of-house communication to ensure service efficiency.
Assistant Food & Beverage Manager
Boone Valley Golf Club
Augusta
01.2007 - 12.2012
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved customer complaints in an efficient and professional manner.
- Monitored food quality control procedures to ensure high standards of product.
- Managed inventory levels and ordered supplies to ensure product availability.
- Performed administrative duties such as filing paperwork, creating purchase orders.
Education
Bachelor of Science - Marketing
Marryville University
St. Louis, Missouri05-2006
Skills
- Food and beverage operations
- Menu development
- Inventory management
- Service delivery management
- Quality control
- Customer feedback analysis
- Event planning
- Contract negotiation
- Operations oversight
- Labor management
- Ordering supplies
- Staff training
- Team building
- Front of house management
- Staff scheduling
- Task delegation
- Event coordination
- Sales and marketing
- Customer relationship management
- Customer retention
- Allergy management
- Reliability
- Attention to detail
- Time management
- Hygiene regulations
- Sanitation standards
- Nutrition awareness
- Allergy management
- Beverage making
- Food presentation
- Table management
- Multitasking Abilities
- Team collaboration
- Team building
- Problem solving
- Vendor relations
- POS terminal operation
- Employee performance evaluations
- Service efficiency
- Restaurant operations
- Manage promotions
- Professionalism
- Interpersonal skills
- Event coordination
- Relationship building
- Customer satisfaction
- Inventory control
- Employee performance evaluations
- POS terminal operation
- Interpersonal skills
Certification
- Court of the Master Sommeliers Americas Introductory Sommelier Course
Accomplishments
- USGA Food & Beverage Chair for the 2017 USGA Girls' Junior Am
Timeline
Food & Beverage Manager
Boone Valley Golf Club
12.2012 - Current
Assistant Food & Beverage Manager
Boone Valley Golf Club
01.2007 - 12.2012
Bachelor of Science - Marketing
Marryville University