Christopher Wells
Rogersville
Summary
Dynamic professional with extensive experience in territory management and strategic planning. Skilled in performance tracking and customer relationship management, consistently driving sales growth and improving client retention through tailored solutions.
Overview
12
12
years of professional experience
Work History
Territory/Account Manager
Rubber and Gasket of America
12.2021 - Current
- Developed strategic account plans to drive sales growth in assigned territory.
- Cultivated strong relationships with key clients to enhance customer satisfaction and loyalty.
- Monitored account performance metrics to ensure alignment with sales objectives and targets.
- Resolved customer issues efficiently, maintaining high standards of service excellence throughout the process.
- Developed and presented talks on available products and services that could meet current business needs.
- Expanded client base by identifying and targeting prospective customers within the assigned territory.
- Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Insurance Agent
Bankers Life Insurance Company Of America
06.2021 - 12.2021
- Analyzed client needs to recommend suitable insurance products and coverage options.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Divisional Manager
JC Penny Co
09.2017 - 06.2021
- Developed and implemented strategic initiatives to enhance operational efficiency across multiple departments.
- Led cross-functional teams to execute store-level merchandising strategies aligned with corporate objectives.
- Analyzed sales data and market trends to inform inventory management and promotional planning decisions.
- Streamlined processes for employee training programs, resulting in improved staff performance and customer satisfaction.
- Mentored junior managers and staff, promoting professional development and enhancing team effectiveness.
- Motivated employees to excel in their roles through regular performance evaluations, feedback sessions, and recognition programs.
Operations Manager
Springfield Sunrooms
05.2014 - 09.2017
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Managed inventory levels and supply chain logistics, ensuring timely delivery of materials.
- Collaborated with sales and marketing teams to align operations with business objectives.
- Oversaw budgeting and resource allocation, optimizing operational costs while maintaining service quality.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
High School Diploma -
Logan Rogersville High
Rogersville, MO05-1990
Skills
- Sales presentations
- Strategic planning
- Client acquisition
- Business management
- CRM proficiency
- Performance tracking
- Territory expansion
- Time management
- Multitasking and organization
- Relationship building
- Business development and planning
- Customer relationship management
Timeline
Territory/Account Manager
Rubber and Gasket of America
12.2021 - Current
Insurance Agent
Bankers Life Insurance Company Of America
06.2021 - 12.2021
Divisional Manager
JC Penny Co
09.2017 - 06.2021
Operations Manager
Springfield Sunrooms
05.2014 - 09.2017
High School Diploma -
Logan Rogersville High