Christopher Scott
Florissant
Summary
Dynamic hospitality professional specializing in maximizing revenue through strategic sales and event management. Achieved consistent sales targets by effectively coordinating logistics and enhancing client relationships. Led collaborative efforts across departments to ensure seamless execution and elevated guest experiences.
Overview
12
12
years of professional experience
Work History
Event Meeting Manager
Lodging Hospitality Management
St Louis
08.2025 - Current
- Managed events from contract initiation to completion, serving as primary client contact for seamless planning experiences.
- Created banquet event orders (BEOs) and coordinated logistics for assigned groups and conventions, ensuring seamless execution of events.
- Collaborated with culinary and front desk teams, leading daily BEO meetings to enhance communication and streamline event execution.
- Generated revenue through sales of meeting spaces, guest room blocks, and catering services for corporate meetings and family reunions, achieving consistent monthly sales targets that supported overall business growth.
Sales Administrative Assistant
Lodging Hospitality Management
St. Louis
01.2025 - 08.2025
- Handled all inquiries for corporate and social functions, following up with clients.
- Collected and organized paperwork from sales managers for daily BEO meetings, coordinating with banquets to ensure event readiness.
- Inspected meeting rooms before client arrival for accurate set-up, cleanliness, and optimal heating, cooling, and lighting.
- Partnered with front desk team to confirm all reservations aligned with client requirements.
Revenue Analyst
Lodging Hospitality Management
St. Louis
01.2024 - 01.2025
- Analyzed sales metrics, billing records, and market research to uncover trends and identify revenue opportunities
- Strategically planning room occupancy to maximize revenue while ensuring guest satisfaction
- Collaborated with cross-functional teams, including sales, to implement effective revenue control plans
- Adjusted bookings and maintained room availability to optimize guest experience
Assistant Front Office Manager
Lodging Hospitality Management
St. Louis
05.2023 - 01.2024
- Assisted general manager and front office manager in leading guest services team as manager on duty nightly
- Interacted with guests in person and over the phone to assist with inquiries and resolve complaints, enhancing guest satisfaction
- Trained, supervised, and scheduled front office staff to ensure smooth operations and adherence to hotel standards
- Ensuring staff adhere to hotel policies, standards, and procedures.
Property Manager
UCP Heartland
St. Louis
11.2021 - 11.2022
- Managed resident complaints and expedited resolution of maintenance requests.
- Inspected properties to identify deficiencies and coordinate timely repairs.
- Provided company users with tech support for IT problems and account maintenance.
- Supervised IT framework lifecycle processes to ensure system integrity.
Front Desk Agent
Midas Hospitality
St. Louis
06.2021 - 09.2022
- Welcomed patrons at front desk, fostering positive interactions during check-in process.
- Collaborated with staff to address guest needs and streamline check-in processes for enhanced satisfaction.
- Answered phones to assist with customer inquiries and efficiently routed calls to appropriate staff.
Front End Manager
Restaurant Depot
St. Louis
01.2019 - 10.2019
- Coordinated scheduling for floor staff based on skill sets and coverage needs; participated in hiring decisions for department personnel.
- Evaluated employee performance, identifying actionable areas for improvement.
- Built strong customer relations and established effective customer service standards.
- Managed cash flow of store, including cashier operations, bookkeeping and security
Front End Manager
Gerbes
Columbia
01.2015 - 03.2018
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and resolved issues to ensure satisfaction.
- Led morale-boosting programs and motivational techniques to enhance employee productivity.
- Reviewed employee performance and identified specific areas for development.
- Managed cash flow of store including cashier operations, bookkeeping, and security.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
English Major -
University of Missouri-Columbia
Columbia, MO05-2015
Skills
- Event planning
- Banquet event orders
- Logistics coordination
- Contract negotiation
- Team Leadership & Staff Management
- Employee Training & Development
- Customer relationship management
Accomplishments
- Employee of the Month in March 2025
Timeline
Event Meeting Manager
Lodging Hospitality Management
08.2025 - Current
Sales Administrative Assistant
Lodging Hospitality Management
01.2025 - 08.2025
Revenue Analyst
Lodging Hospitality Management
01.2024 - 01.2025
Assistant Front Office Manager
Lodging Hospitality Management
05.2023 - 01.2024
Property Manager
UCP Heartland
11.2021 - 11.2022
Front Desk Agent
Midas Hospitality
06.2021 - 09.2022
Front End Manager
Restaurant Depot
01.2019 - 10.2019
Front End Manager
Gerbes
01.2015 - 03.2018
English Major -
University of Missouri-Columbia