Christopher Powell
St. Louis
Summary
Operations Analyst with 10+ years of experience in HRIS data management and benefits administration. Specializes in customer data management, leveraging audits and troubleshooting for effective problem resolution. Familiar with updated information management standards, ensuring adherence and efficiency. Focused on improving quality control and data retention practices.
Overview
12
12
years of professional experience
Work History
HR Operations Analyst II
BJC Healthcare
02.2023 - Current
- Demonstrated expertise in various HRIS systems, including PeopleSoft and Workday.
- Developed clear reports and visual aids to convey complex data insights to stakeholders.
- Oversaw benefits administration for a diverse workforce exceeding 35,000 employees, ensuring compliance and confidentiality.
- Provided technical support for online employee benefits enrollment systems as needed.
- Analyzed trends in employer-sponsored benefit program enrollments to identify opportunities for improvement.
- Verified accuracy of employee data ahead of open enrollment periods to prevent discrepancies.
- Streamlined organizational filing systems for confidential employee records, enhancing accessibility.
- Collaborated with HR and management to gather requirements and implement effective data-driven strategies.
HR Administrator – ESC Specialist
BJC HealthCare
11.2021 - 02.2023
- Resolved employee issues regarding benefits, payroll, and employment verification through phone, chat, and email.
- Partnered with internal departments to assist with tuition reimbursement and HR data management.
- Administered 20-25 employee tickets weekly related to HR queries for efficient service delivery.
- Completed up-training initiatives to strengthen knowledge of HR processes and programs.
Unemployment Claim's Supervisor
Equifax
10.2019 - 10.2021
- Executed Client Retention Plan by assigning service teams and conducting follow-up calls.
- Managed a team of 10-14 agents while overseeing daily workloads and staffing requirements.
- Developed and implemented performance-based incentives to enhance employee retention and alignment with company goals.
- Achieved an average team quality audit score of 97.5% and productivity score of 240.
Claim's & Benefit Administrator
Paylocity
07.2017 - 09.2019
- Processed 250-300 medical claims daily (FSA/HRA/QSEHRA/Retiree Medical) with 95-97% accuracy.
- Assisted clients in importing census and file feed records for employee benefits.
- Created plan documents including Adoption Agreements, Summary Plan Descriptions, and SBCs for new and renewing clients.
- Reviewed and updated benefits policies to ensure regulatory compliance.
- Imported 15-20 new/renewing client census feeds weekly, enrolling eligible employees for benefits as specified.
- Facilitated initial setup of new computer equipment and system integration into Paylocity server.
- Addressed employee inquiries regarding benefits options and eligibility efficiently.
Client Service Team Lead
Express Scripts Inc.
10.2013 - 07.2017
- Established departmental goals, objectives, and performance standards alongside relevant policies and procedures.
- Communicated new or revised policies effectively to agents to ensure understanding.
- Extracted weekly data for designated group of five to seven clients.
- Compiled monthly reports detailing current trends, concerns, and improvement opportunities for each client.
- Mentored three to five new employees yearly through training and development initiatives.
- Maintained compliance with laws, ensuring agents followed Medicare and Medicaid regulations.
- Promoted teamwork and creative problem-solving within facility management to boost overall morale.
Education
Bachelor of Science - Information Technology - Networking
Lindenwood University
St. Louis12.2026
Diploma - General Studies
Hazelwood West High School
Hazelwood, MO05.2003
Skills
- Microsoft software proficiency
- SQL programming
- Adaptability and flexibility
- System integration testing
- Project management
- Analytical reasoning
- Data analysis
- Technical support
- Report development
- Effective communication
- Operational efficiency
- Reporting skills
- Problem-solving aptitude
- Data visualization
- Process enhancement
- Workflow streamlining
Timeline
HR Operations Analyst II
BJC Healthcare
02.2023 - Current
HR Administrator – ESC Specialist
BJC HealthCare
11.2021 - 02.2023
Unemployment Claim's Supervisor
Equifax
10.2019 - 10.2021
Claim's & Benefit Administrator
Paylocity
07.2017 - 09.2019
Client Service Team Lead
Express Scripts Inc.
10.2013 - 07.2017
Bachelor of Science - Information Technology - Networking
Lindenwood University
Diploma - General Studies
Hazelwood West High School
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