Christlyn Boyd
Florissant
Summary
Dynamic and results-driven professional with extensive experience at GIA CDC as a Sr. Lead Case Manager. Expert in case assessment and client advocacy, successfully enhancing service delivery and client outcomes. Proven ability to mentor staff and implement effective training programs, ensuring compliance and ethical practice in all operations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Sr. Lead Case Manager
GIA CDC
St Louis, MO
10.2025 - Current
- Coordinated client assessments to identify needs and develop tailored service plans.
- Facilitated communication between clients, healthcare providers, and community resources.
- Monitored client progress and adjusted service plans to ensure optimal outcomes.
- Delivered training sessions for new case management staff on best practices and procedures.
Family Development Coordinator
Community Action Agency of St. Louis County
Overland, MO
03.1996 - 03.2023
- Coordinated community outreach programs to enhance participant engagement and service access.
- Developed training materials for staff, improving onboarding efficiency and knowledge retention.
- Managed volunteer recruitment efforts, ensuring alignment with organizational goals and enhancing community involvement.
- Implemented project tracking systems to streamline reporting processes and improve data accuracy.
- Led strategic planning initiatives, aligning program objectives with organizational mission and community needs.
- Mentored junior staff on best practices in program coordination and stakeholder communication strategies.
- Evaluated program effectiveness through qualitative assessments, driving continuous improvement in service delivery.
Education
Bachelor of Science - General Studies
Columbia College
Columbia, MO08-2004
Skills
- Case documentation
- Client advocacy
- Ethical practice
- Progress monitoring
- Compliance monitoring
- Service delivery
- Case assessment
- Problem-solving
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of five staff members.
Certification
- Certificate in Women Studies - 2004
Timeline
Sr. Lead Case Manager
GIA CDC
10.2025 - Current
Family Development Coordinator
Community Action Agency of St. Louis County
03.1996 - 03.2023
Bachelor of Science - General Studies
Columbia College