- Cooking
- Growing herbs, vegetables, or fruits in home gardens
- I like trying new recipes and food trends
- Traveling
- Sewing and Crafts
- Craft Shows
- Personal Development and Self-Improvement
- Bunco
- Friends/Family
Christine Magnussson
NIXA
Summary
Dynamic professional with extensive experience at CoxHealth, excelling in compliance awareness and conflict management. Proven track record in enhancing workflow efficiency and fostering strong relationships across departments. Skilled in meticulous documentation and adept at multitasking, contributing to a positive work environment and achieving 100% compliance in audits.
Overview
10
10
years of professional experience
Work History
Refund Specialist
CoxHealth
08.2023 - Current
- Processed refund requests efficiently, ensuring compliance with company policies and guidelines.
- Assisted in training new staff on refund procedures
- Developed workflow efficiency in refund processing.
- Collaborated with team members to streamline workflow processes and enhance productivity.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
- Developed strong working relationships with colleagues across various departments, facilitating smooth resolution of cross-functional issues involving refunds.
- Maintained accurate records of all refunds processed, ensuring proper documentation for auditing purposes.
Medical Secretary
CoxHealth
03.2021 - 08.2023
- Managed appointment scheduling for multiple providers, ensuring optimal use of time and resources.
- Facilitated patient registration and intake processes, enhancing overall efficiency and patient experience.
- Coordinated communication between medical staff and patients, improving information flow and service quality.
- Maintained electronic health records with accuracy, ensuring compliance with healthcare regulations and standards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
Medical Clerk 11
CoxHealth
03.2020 - 03.2021
- Managed patient scheduling and appointment coordination to optimize clinic flow.
- Processed medical records efficiently, ensuring compliance with HIPAA regulations.
- Assisted in insurance verification and patient eligibility checks to streamline billing processes.
- Trained new staff on administrative protocols and electronic health record systems.
- Reduced wait times with efficient patient check-in procedures, ensuring prompt service to all patients.
- Maintained a clean, organized, and professional front desk area, creating a welcoming environment for patients upon arrival.
- Maintained accuracy, completeness, and security for medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
New Account Coordinator (NAC)
Cintas
05.2018 - 06.2019
- Supported multiple Cintas Sales Representatives processing sales orders. Accurately processing multiple businesses products throughout Springfield and surrounding areas.
- Entered products into the Cintas database, tracked shipments and followed through with delayed shipments
- End of month commission report processing for all Sales personnel
- 100% on Corporate Audits
Accounts Payable Clerk
Cintas
09.2015 - 05.2018
- Processed invoices and expense reports accurately, ensuring compliance with company policies.
- Managed vendor relationships, resolving discrepancies and maintaining positive communication channels.
- Reconciled accounts payable transactions, ensuring timely and accurate financial reporting.
- Implemented process improvements that streamlined invoice processing and reduced turnaround times.
- Audited payment records for accuracy, identifying and correcting errors proactively.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
GED -
Fox Tech
San Antonio, TXAssociate of Business Administration - Phillips School of Business
Rutledge School of Business
San Antonio, TX10-1990
Skills
- Patience and tolerance
- Compliance awareness
- Conflict management
- Dispute resolution
- Teamwork and collaboration
- Time management
- Attention to detail
- Paperwork and documentation
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Relationship building
- Deadline oriented
- 10-key data entry
- Professional demeanor
- Inventory management
- Vendor invoice processing
Interests
Timeline
Refund Specialist
CoxHealth
08.2023 - Current
Medical Secretary
CoxHealth
03.2021 - 08.2023
Medical Clerk 11
CoxHealth
03.2020 - 03.2021
New Account Coordinator (NAC)
Cintas
05.2018 - 06.2019
Accounts Payable Clerk
Cintas
09.2015 - 05.2018
GED -
Fox Tech
Associate of Business Administration - Phillips School of Business
Rutledge School of Business