CHRISTINE HAMM-BEALS
Wentzville
Summary
Dynamic professional with a proven track record at Sysco Foods in customer relationship management and business development. Adept at issue resolution and cross-functional collaboration, I excel in driving process improvements and enhancing client satisfaction. Committed to fostering strong partnerships and delivering exceptional results in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Loan Processing Assistant
Guild Mortgage Company
Saint Charles
10.2021 - Current
- Coordinated with loan officers, processors, title, and insurance partners to efficiently resolve issues.
- Maintained compliance and prevented escalations through proactive oversight of processes.
- Managed customer files and ensured documentation accuracy while streamlining workflow in digital systems.
- Compiled and organized reports for leadership to inform decision-making.
- Manage office communications, inventory, and administrative operations.
Team Leader
Chick-fil-A
Florissant
02.2019 - 09.2021
- Led team members in daily operations and customer service activities.
- Trained and mentored staff while maintaining operational excellence.
- Directed staff and workflow to enhance customer experience satisfaction.
- Resolved customer issues promptly during high-volume service periods.
- Coordinated staff schedules to maximize service coverage during peak hours.
- Fostered positive work environment that encouraged collaboration among team members.
Executive Assistant
The Goddard School
Saint Louis
01.2012 - 01.2014
- Coordinated communication for high-visibility school events to enhance community engagement.
- Managed confidential employee and student documentation to ensure compliance and privacy.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Supported payroll and scheduling processes to facilitate smooth administrative operations.
Program Account Manager & Marketing Associate
Sysco Foods
St Charles
09.2005 - 04.2011
- Managed customer accounts with consultative service, enhancing retention rates.
- Built and expanded customer relationships, resulting in increased repeat business.
- Developed strong relationships with customers and vendors for collaboration.
- Served as main point of contact for client concerns, ensuring timely resolution of issues.
- Resolved customer complaints in a timely manner.
- Analyzed market trends to identify new business opportunities.
- Oversaw procurement, pricing, merchandising, and vendor negotiations.
- Ensured contract and compliance standards for suppliers and customers.
Education
Coursework - Business Administration & International Business
University of Missouri–St. Louis
Skills
- Customer Relationship Management
- Client Retention
- Sales and Ops Support
- Issue resolution
- Issue escalation
- Process Improvement
- Task Management
- Data documentation
- Cross-Functional Collaboration
- Staff training
- Effective communication
- Business Development
Accomplishments
2012 Sysco Rookie of the Year
Timeline
Loan Processing Assistant
Guild Mortgage Company
10.2021 - Current
Team Leader
Chick-fil-A
02.2019 - 09.2021
Executive Assistant
The Goddard School
01.2012 - 01.2014
Program Account Manager & Marketing Associate
Sysco Foods
09.2005 - 04.2011
Coursework - Business Administration & International Business
University of Missouri–St. Louis