Christine Crane
Columbia
Summary
Dynamic Claims Team Manager with nearly 30 years of experience in claims processing and performance evaluation. Specializing in compliance and team leadership, consistently driving improvement initiatives that enhance operational efficiency and employee engagement.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Claim Team Manager
State Farm
Columbia
08.1996 - Current
- Managed daily claims processing and ensured compliance with company, state and federal policies and laws.
- Reviewed employee performance, providing continuous feedback and coaching to enhance outcomes.
- Evaluated individual and team performance, identifying actionable improvement opportunities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to strengthen camaraderie and cultivate a positive workplace culture.
Education
Bachelor of Arts - Business Management
William Woods University
Fulton, Missouri, MO12-2006
Skills
- Claims processing
- Team leadership
- Performance evaluation
Certification
Claim Handler license for states of LA, FL, NC, and OK
Timeline
Claim Team Manager
State Farm
08.1996 - Current
Bachelor of Arts - Business Management
William Woods University