Christina Zervas
St Louis
Summary
Dynamic leader with a proven track record at Pediatric Dentistry of Sunset Hills, adept in customer service and team development. Excelled in streamlining operations and enhancing patient satisfaction, showcasing adaptability and exceptional communication skills. Achieved significant improvements in efficiency and client care through innovative solutions and meticulous attention to detail.
Dependable Customer Sernice Specialist with twenty-one years of experience working in customer and personal service. Adept at handling customer concerns and billing discrepancies. Welcoming, organized, and dedicated to ensuring each and every customer has the absolute best experience.
Overview
19
19
years of professional experience
Work History
Reservation Specialist Team Lead
Pediatric Dentistry of Sunset Hills
04.2022 - 12.2024
- Oversees daily operations, team coaching and development, culture leadership, conflict resolution and communication.
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Resolved various issues and discrepancies for customers, including billing/insurance related; patient care and satisfaction.
- Adhered to company guidelines and regulations consistently, ensuring a high standard of professionalism in all aspects of the Reservation Specialist role.
Administrative Team Lead
Pediatric Dentistry of Sunset Hills-Wentzville
03.2021 - 04.2022
- Provided guidance and support to team members.
- Increased team efficiency by streamlining administrative processes and implementing automation tools.
- Facilitated training sessions focused on improving specific skill sets within the administrative team such as customer service techniques.
- Obtain an open line of communication between multiple office locations and staff. Travel to multiple office locations as needed.
Patient Care Coordinator
Pediatric Dentistry of Sunset Hills-Wentzville
09.2020 - 03.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Hairstylist/Manager/Owner
Self-employed
05.2006 - 09.2020
- Streamlined appointment scheduling to maximize daily bookings while minimizing wait times for clients.
- Successfully managed budgets and financial reporting for the salon by carefully monitoring expenses, tracking revenue streams, and identifying areas for potential growth or cost savings. Managed cash flow, business transactions, banking, and accounting processes.
- Developed a loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for the safety of both clients and staff.
- Implemented inventory control measures to reduce waste and ensure the availability of essential supplies for stylists.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Server Team Lead
Frankie Gianino's
09.2008 - 02.2016
- Maintained up-to-date knowledge of menu items, allergens, and dietary restrictions to accommodate diverse customer needs.
- Trained new food servers on proper serving techniques, menu knowledge, and guest interaction to ensure consistency in service quality.
- Managed high-volume shifts by effectively prioritizing tasks and delegating responsibilities to team members.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming dining environment.
- Cultivated warm relationships with regular customers.
Education
Cosmetology License - Cosmetology
Regency Beauty Institute
St Louis, MO05-2007
Skills
- Customer service expert/Phone etiquette
- Team development
- Reservation software
- Administrative experience
- Hospitality operations
- Time management/ Multitasking
- Attention to detail
- Adaptability and flexibility
- Verbal and written communication
- Energetic Self-Starter
Timeline
Reservation Specialist Team Lead
Pediatric Dentistry of Sunset Hills
04.2022 - 12.2024
Administrative Team Lead
Pediatric Dentistry of Sunset Hills-Wentzville
03.2021 - 04.2022
Patient Care Coordinator
Pediatric Dentistry of Sunset Hills-Wentzville
09.2020 - 03.2021
Server Team Lead
Frankie Gianino's
09.2008 - 02.2016
Hairstylist/Manager/Owner
Self-employed
05.2006 - 09.2020
Cosmetology License - Cosmetology
Regency Beauty Institute
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