Christina Wilson
Independence,MO
Summary
Customer focused, customer service professional with demonstrated outstanding problem solving and active listening skills-able to resolve customer complaints and diffuse tension to ensure customer retention. Authorized to work in the US for any employer
Overview
27
27
years of professional experience
Work History
Attendance Secretary
Fort Osage High School
Independence, MO
08.2022 - 01.2025
- Managed daily attendance records, ensuring accuracy and compliance with school policies.
- Facilitated communication between students, parents, and faculty regarding attendance issues.
- Coordinated data entry for attendance software, enhancing reporting efficiency.
- Implemented streamlined processes for tracking tardiness and absenteeism.
- Maintained confidentiality of student information by adhering strictly to FERPA guidelines when handling sensitive data.
- Collaborated effectively with other administrative staff members for seamless coordination during events such as report card distribution or parent-teacher conferences.
- Reviewed absences and tardy reports for each class period as reported by teachers.
- Answered phone calls and messages from parents concerning attendance.
Administrative Assistant/Billing Specialist
WHC LLC
Kansas City, MO
01.2020 - 02.2022
- Manage the status of accounts and balances and identify inconsistencies
- Issue and post bills, receipts and invoices
- Provide solutions to any relative problems of clients & enter all invoices weekly to ensure posting is accurate for checks to be mail out weekly.
Customer Service Escalation Specialist
Safe Haven Securities
North Kansas City, MO
12.2020 - 12.2021
- Identifies customer needs
- Recommends additional valued-added services
- Demonstrate an emphasis on customer satisfaction per company policy
- Excellent verbal and written communication skills
- Team-oriented and works collaboratively to achieve team goals
- Respond to customers in timely manner
Administrative Assistant
UMB Bank
Kansas City, MO
02.1998 - 06.2018
- Provide support to one Executive Vice President, four Senior Vice Presidents, 2 Treasury Management Specialist
- Performs duties of a confidential nature and is expected to use a high degree of judgment in handling confidential information and in dealing with customers.
- Type letters, memorandums, reports, etc., which may contain technical terminology.
- Greet office visitors and customers, answer telephones, receiving messages, open and distributes mail and handles correspondence.
- Prepare reports, manage sales databases, coordinating sales trips and expense reports.
- Gather documents necessary to open, provide all on-going maintenance, and close accounts; work with legal for approval, submit pre-approval on new commercial customers.
- Assist Commercial Officer with coordination with other lines of business
- Monitor daily reports for overdrafts, transfers, wires.
- Opening of new Commercial accounts
- Entering of transfers and wires both domestic and international
- Entering into Client Based system regarding sales calls, events conferences.
- Analysis and graph daily statistic.
- Organization /Planning
- Weekly meeting with Legal Counsel to discuss LLC documents for opening of new accounts. Focus on continued KYC requirements and Compliance Control.
- Strong communication/listening skills
- Ability to Multi-Task
- Strong personal work standards
Education
High school or equivalent -
High School Diploma -
William Chrisman High School
Independence05.1984
Skills
- Administrative Support
- Excel
- Data Entry
- Executive Administrative
- Administrative Assistant
- Outlook
- Receptionist
- Word
- Accounts Payable
- Billing
- Microsoft Excel
- Microsoft Office
- QuickBooks
- Databases
- Accounting
Timeline
Attendance Secretary
Fort Osage High School
08.2022 - 01.2025
Customer Service Escalation Specialist
Safe Haven Securities
12.2020 - 12.2021
Administrative Assistant/Billing Specialist
WHC LLC
01.2020 - 02.2022
Administrative Assistant
UMB Bank
02.1998 - 06.2018
High School Diploma -
William Chrisman High School
High school or equivalent -
Additional Information
- Very organized and detailed-oriented.
- Proficient with Microsoft computer software including Word, Excel, Access and PowerPoint
- Able to work alone and multitask at a fast pace.
- Creative and enjoy a challenge.
- Demonstrates strong attention to detail