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Verify insurance via phone or website for authorizations and co-pay information.

• Prepare invoices for patients, record keeping (compliant with HIPPA regulations) and insurance billing
• Maintain accurate records of customer orders and prescriptions using a computerized system.
• Educate customers on lens types, frames, tints and coatings available in order to help them make informed decisions.
• Enter new patient information into computer to file and manage patient charts
• Collaborate with optometrists or ophthalmologists regarding patient diagnoses, treatment plans and best product selections
• Demonstrate strong knowledge of optical products with compassionate customer care
• Assist patients with frame and lens selection by acquiring accurate measurements for proper fit
• Perform administrative duties, such as tracking inventory and sales, submitting patient insurance information and performing charge entry for optical sales
• Assisted in triaging and scheduling for optometry's referral workque of approximately 30-100 per day.
• Assisted in patient check-in and check-out, rescheduling testing and annual exams.

• Interpreting prescriptions and paired them with the correct frame and lens selections for patient success with eye wear
• Measuring, adjusting, and repairing frames and lenses
• Ordering eye wear from multiple optical laboratories and frame inventory as needed
• Educating customers on how to wear and care for their eye wear
• Performing operation tasks, such as managing customer records, employees, insurance billing and day to day clinic operations
• New staff training, as well as continued education of new technologies and products
• Hiring, training, and scheduling staff members
• Maintaining relationships with vendors and suppliers
• Monitoring inventory levels and ordering new products as needed
• Analyzing data to identify trends in customer behavior, preferences, and spending patterns
• Corrected ICD-10 coding to bill correctly for in office services.
• Completed my Certified Paraoptometric Certification in August 2023

• Maintained and organized patient records; Dr. prescriptions, insurance billing, lab orders and financials
• Obtained knowledge to accurately fit, adjust and maintain patients' eye wear and expectations.
• Completed eyeglass orders from onsite and off site labs
• Assisted with frame purchases for inventory and personal fits for our clients
• Direct communication with Dr's to provide our clients with the best experience from check in to check out
• Research, quoting, filing and EOB explanation for pt's understanding.