Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Reed

Jefferson City

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Compassionate Child Support Specialist with comprehensive background in child welfare laws and family systems. Proven skills include case management, advocacy for children's rights, and facilitating communication between parties to ensure child well-being. Demonstrated ability to make significant contributions to previous roles through effective negotiation, problem-solving, and relationship-building skills.

Overview

8
8
years of professional experience
1995
1995
years of post-secondary education

Work History

Child Support Specialist

State od Missouri
Jefferson City
11.2022 - Current
  • Process child support applications and ensure compliance with state regulations.
  • Conduct investigations to verify income and employment information for clients.
  • Facilitate communication between custodial and non-custodial parents regarding support obligations.

ASST. MANAGER

Culver's Restaurant
Jefferson City
02.2019 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

CUSTOMER SERVICE REPRESENTATIVE

Culver's Restaurant
Saint Louis
02.2018 - 02.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

McCluer North High School
Florissant, MO

Skills

  • Directing Team Members
  • Performance Tracking and Evaluations
  • Employee Coaching and Motivation
  • Customer Service
  • Greet Guests
  • Scheduling and Coordinating
  • Managing Multiple Priorities
  • Compliance management
  • Investigation techniques
  • Regulatory knowledge
  • Customer service
  • Case analysis
  • Legal research

Timeline

Child Support Specialist

State od Missouri
11.2022 - Current

ASST. MANAGER

Culver's Restaurant
02.2019 - Current

CUSTOMER SERVICE REPRESENTATIVE

Culver's Restaurant
02.2018 - 02.2019

McCluer North High School
Christina Reed