Summary
Overview
Work History
Education
Skills
Timeline
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Christina Reddick

Hannibal

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

23
23
years of professional experience

Work History

Certified Nursing Assistant/Certified Medical Technician

Luther Manor Nursing Home/Beth Haven Nursing Home
09.2006 - Current
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, heart rate and oxygen level.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Administered medication under supervision of nursing staff, contributing to effective treatment plans.

Phone Banker/Outbound Call Center Agent

Wells Fargo Financial
12.2001 - 07.2006
  • Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
  • Handled sensitive personal and financial information with discretion, ensuring the privacy of clients at all times.
  • Consistently met or exceeded monthly sales targets through proactive outreach efforts such as outbound calling campaigns focused on promoting bank products and services.
  • Demonstrated adaptability by quickly learning new systems or procedures as required to maintain consistent performance in a dynamic industry environment.
  • Assisted in training new hires by sharing knowledge, demonstrating best practices, and offering guidance on effective phone banking techniques.
  • Managed high call volume while maintaining composure during peak hours or periods of increased stress.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Retained valuable clientele by skillfully resolving complaints or concerns regarding account management or service delivery discrepancies.

Education

Bachelor of Arts - Business Administration And Management

Graceland University
Lamoni, IA

Associate of Business Degree - Business Administration And Financial Service

AIB College of Business
Des Moines, IA

Skills

  • Reliable team player
  • HIPAA compliance
  • Patient care
  • Electronic charting
  • Medical terminology
  • Adaptable
  • Responding to emergencies
  • Complex Problem-solving
  • Calm and level-headed under duress
  • Documentation expert
  • Quick problem solver

Timeline

Certified Nursing Assistant/Certified Medical Technician

Luther Manor Nursing Home/Beth Haven Nursing Home
09.2006 - Current

Phone Banker/Outbound Call Center Agent

Wells Fargo Financial
12.2001 - 07.2006

Bachelor of Arts - Business Administration And Management

Graceland University

Associate of Business Degree - Business Administration And Financial Service

AIB College of Business

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Christina Reddick