CHRISTINA RAMO
Warrenton
Summary
Dynamic and detail-oriented Receptionist with proven success at Gateway Regional Medical Center, enhancing patient satisfaction through effective appointment scheduling and compassionate customer service. Skilled in data entry and organization, I streamlined office operations, reducing wait times and improving patient flow, while maintaining strict adherence to HIPAA regulations.
Overview
20
20
years of professional experience
Work History
Receptionist
Gateway Regional Medical Center
01.2005 - 01.2025
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate patient records, ensuring compliance with privacy regulations and organizational policies.
- Trained new staff on front-desk procedures, improving team performance and service quality.
- Implemented inventory management systems for medical supplies, streamlining procurement processes.
- Analyzed patient feedback to identify areas for improvement in office operations and patient care.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
GED -
ILLINOIS COMMUNITY COLLEGE BOARD
Granite City, IL07-2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Schedule management
- Administrative support
- File management
- Clerical support
- Professional demeanor
- Documentation and reporting
- Tech-Savvy
- Data inputting
- Verbal and written communication
- Customer/Client relations
- Multi-line telephone operation
- Information protection
- Office equipment operations
- Supply management
- Reception desk management
- Phone etiquette
- Punctual and reliable
- Attention to detail
- Customer service
- Problem-solving
- Office supply management
- Positive and professional
- Multi-line phone system operation
Timeline
Receptionist
Gateway Regional Medical Center
01.2005 - 01.2025
GED -
ILLINOIS COMMUNITY COLLEGE BOARD
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