CHRISTINA RAMO

Receptionist

Gateway Regional Medical Center

01.2005 - 01.2025

Managed patient scheduling, optimizing appointment flow and reducing wait times.
Facilitated communication between patients and healthcare providers to enhance service delivery.
Maintained accurate patient records, ensuring compliance with privacy regulations and organizational policies.
Trained new staff on front-desk procedures, improving team performance and service quality.
Implemented inventory management systems for medical supplies, streamlining procurement processes.
Analyzed patient feedback to identify areas for improvement in office operations and patient care.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Obtained payments from patients and scanned identification and insurance cards.
Received and routed laboratory results to correct clinical staff members.
Placed new supply orders, managed inventory and restocked clerical spaces.